Law Firm Receptionist​/Client Services

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Full Time Richmond, VA, US

11 days ago Requisition

Salary Range: $38,000.00 To $48,000.00 Annually

Law Firm Receptionist/Client Services

Whiteford’s Richmond office is seeking customer service–focused candidates to fill the role of Receptionist. The ideal candidate understands the importance of exceptional service and recognizes that the Receptionist is the firm’s first impression, playing a critical role in delivering an outstanding experience for both internal and external clients.

• Welcome clients, visitors, and attorneys with warmth, professionalism, and discretion
• Answer, screen, and route calls while providing courteous, solution‑oriented service
• Anticipate attorney and client needs and respond promptly and professionally
• Manage conference room scheduling and coordinate meeting logistics
• Receive, sort, and process incoming and outgoing legal mail, including certified mail and couriers
• Prepare, set, and reset conference rooms, including basic AV support
• Coordinate food and beverage service for client meetings and firm events
• Maintain reception, conference rooms, pantry, and public areas to high hospitality standards
• Deliver consistent white‑glove service to internal and external clients

• Law firm experience is required; candidates without law firm experience will not be considered
• Strong customer service, communication, and interpersonal skills
• Ability to maintain confidentiality and exercise sound judgment
• Proficiency in Microsoft Word, Excel, PowerPoint, and PDF applications

• Competitive salary and benefits
• Professional growth opportunities within a collaborative law firm
• Inclusive, service-focused culture

We are an equal opportunity employer committed to diversity and inclusion.