Associate Tech Service Specialist

Job Description

“In the Delivery & On-site Technology team, I found very professional and motivated colleagues working with Agile methodologies. I have not only learned a lot but also met new friends in the company. It has been an amazing journey.” Join the LEGO® Technology organization and become a key player in supporting incredible tech solutions for LEGO® colleagues in the facilities!

We work with cloud and infrastructure technologies to support our colleagues in producing the best toy in the world and protect our great brand.

• Actively contributes to tasks in the Service Product that focus on removal of waste, self-service, automation, e.g. correct ticket routing.
• Sharing knowledge and information, seeks to apply standard processes.
• Takes ownership of tasks prioritized in the Service Product.
• Takes a data driven approach when working on initiatives.
• Proactively ensures IT Policies and Principles are being followed on the site.

In the Delivery & On-site Technology organization, we take great pride in demonstrating technologies resulting in an End User Happiness above 96%. Supporting a wide range of existing technologies and solutions and staying on top of what our “customers” need from us. To be able to constantly learn and grow our teams.

Working in this area is hugely exciting as we get immediate responses regarding the success of our actions, by keeping our colleagues happy and able to work. It is also a team of fun-loving individuals.

“We build on giants and enable the digital journey of the LEGO Group through Secure Infrastructure development and platform foundations.”

The team is based in the factory in Chesterfield, VA. The work environment is exciting, inspiring, flexible, and we like to have fun along the way!

Passion for computer infrastructure, especially virtual environment (network, computers, etc.) and more years of experience is fundamental here. With understanding of IT Service Management (ITSM) principles and IT infrastructure, including networks, servers, and databases. The strong candidate will have proficiency in diagnosing and resolving issues related to computer hardware and software and are eager to get things done.

• A commitment to providing excellent service and support to users, colleagues, and partners.
• Ability to rapidly acquire new knowledge and skills, adapting to changing environments and technologies.
• Competence in analyzing and interpreting data to drive decision-making and improve processes.

As a person, we expect the candidate to have a service approach and to be organized, like to get along with various people and be a problem solver for them. Strive to strengthen already existing IT fix skills and continuously think about how we succeed as a team. Also, to fit into our outstanding team, the preferred candidate should naturally bring a positive can-do-mindset and strong analytical skills to identify problems and develop innovative solutions.

To succeed in this role, you ideally already have experience with some of the following

• Experience using ITSM tools to handle and optimize IT services. Familiarity with platforms such as Service Now, or Jira to track incidents, handle workflows, and improve service delivery.
• Knowledge and expertise in Microsoft operating systems, including Windows 10 and 11. Proficiency in using Microsoft Office Suite and services like Microsoft Azure and Office 365.
• Comfortable working with Apple operating systems, including MacOS for desktops and iOS for mobile devices.
• Familiarity with fundamental networking concepts, including LAN, WAN, VPN, and wireless technologies.
• Experience using platforms that allow for rapid application development with minimal coding, such as Microsoft Power Apps.
• Experience working in agile environments, using methodologies such as Scrum or Kanban.

Please note If you require any reasonable accommodations or adjustments throughout the application process, please let us know. We will work with you to meet your needs.

This position is in Professional Skyline. Relocation support is not offered.

The salary for this position has a range…