Sr. Desktop Support Analyst

Overview

Join Virginia Housing and help make a difference as a Sr. Desktop Support Analyst. This important role is part of the End User Services Team and provides desktop support to internal and external users. The Service Desk staff work in a dynamic, fast-paced environment, which provides services via phone, email, internal messaging system, remote software, and in person. The Sr. Desktop Support Analyst has frequent interactions with customers, utilizing outstanding customer service skills.

This role is responsible for logging and resolving incidents and service requests, ensuring that service levels and targets are achieved as well as meeting customer satisfaction and continuous service delivery demands.

Virginia Housing is one of the nation’s premier housing finance agencies. Our mission is to help Virginians attain quality, affordable housing, which we accomplish through our public-private partnerships.

We are focused on employee engagement and committed to a healthy and diverse workforce. We offer on-site conveniences such as a fitness center and free parking. Educational opportunities to help your advancement are available through classroom and online programs.

• Associate’s degree in Computer Science or certification in other technical discipline or equivalent work related experience
• Several years of experience in desktop and server support with technical proficiency in Windows OS, networking and hardware support.
• Experience with MS 365 and IT ticketing systems
• Ability to work independently to identify and resolve desktop and application admin issues
• Excellent verbal and written communications skills with strong customer service experience supporting internal and external customers with IT requests
• Basic knowledge of hardware and software troubleshooting, installation and repair
• Experience with PC management tools such as System Center Configuration Manager and Intune

• Customer-Focused Communication
• Project management
• Advanced Troubleshooting
• Scripting & Automation
• Active Directory
• Mentorship and Training

Applications and resumes are accepted online only at .

This position will close at midnight on 3/6/2026.

Hiring Range: $62,000 – 83,800

This is a hybrid position reporting to our Richmond, VA office.

A background check will be performed as a condition of employment.

A Conflict-of-Interest Act Disclosure form and Secondary Employment Disclosure form will need to be completed as a condition of employment.

Virginia Housing requires associates to live and work within the Commonwealth of Virginia.

Internal applicants

MR-5 Please review relevant HR policy under 'Employment Practices' on the Zone before applying.

Apply through the Zone or at http://employ
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-EOE- V3 Certified Military friendly employer