EUC site support

EUC site support

Location:

Richmond, VA

• Strong troubleshooting skills for Windows OS hardware and network issues. Experience with MECM, Endpoint Administration, Intune, image management, and patch management. Strong knowledge of MSI application packaging, Install Shield, Intune packaging, Power Shell or Ansible scripting. Good to have knowledge of Active Directory, Azure AD, and Office.

• Provide day-to-day support for desktops, laptops and associated peripheralsli>
• Configure devices:
  Configure BIOS and hardware settings.
• Troubleshooting and resolving end-to-end operating system management including settings, VPN, services, software compatibility issues, testing, and system drivers.
• Configure all applications on end user devices included within the core image and any layered applications approved. Configure all collaboration tools and network connectivity settings. Handle data backup, imaging, reimaging, restoration of data on all end‑user computing devices.
• Deployment configuration using tools like MECM, Intune for imaging installations and updates.
• Manage and update Windows OS feature updates. Troubleshoot OS application and patching issues.
• Application packaging:
  Create MSI and MST packages using Install Shield or equivalent tools. Manage software deployment from MECM, Intune.
• Perform software distribution for all conventional devices which includes Windows, macOS and virtual devices. Manage and maintain the System Center Configuration Manager (SCCM) environment, including its Microsoft SUS infrastructure for software distribution and infrastructure required for End Users to self‑install applications via SCCM or another tool. Troubleshoot package installation from MECM, Intune.
• Good understanding of files, registries and ability to troubleshoot Windows OS related issues.
• Package all applications in accordance with the software distribution process as set forth by policies.
• Perform base testing to verify package functionality before delivering UAT. Provide support for application developers whose applications may conflict with group policy object (GPO) settings and configurations in the IT environment.
• Provide support for packaged applications including working with application owners around issues discovered with packaged applications in UAT and production. Provide end‑user and application area support for installation problems. Knowledge of Power Shell, Ansible scripting, App Deploy toolkit to create install/un‑install deployment scripts.
• Asset lifecycle management:
  Manage IT assets, laptop lifecycle and maintain accurate records in ITSM tools.
• Resolve hardware and software problems including network connectivity.
• Support peripheral devices such as printers, docking stations, monitors, and MS Teams‑enabled rooms.
• Documentation compliance:
  Maintain knowledge base and standard operating procedures.
• Follow ITIL best practices for incident, problem, and change management.
• Guide users on re‑imaging and troubleshooting processes.
• Provide training and support for hardware and software usage.
• Please note, this role is not able to offer visa transfer or sponsorship now or in the future.