ServiceNow Senior Developer

At Genworth, we empower families to navigate the aging journey with confidence. We are compassionate, experienced allies for those navigating care with guidance, products, and services that meet families where they are. Further, we are the spouses, children, siblings, friends, and neighbors of those that need care—and we bring those experiences with us to work in serving our millions of policyholders each day.

We apply that same compassion and empathy as we work with each other and our local communities. Genworth values all perspectives, characteristics, and experiences so that employees can bring their full, authentic selves to work to help each other and our company succeed. We celebrate our diversity and understand that being intentional about inclusion is the only way to create a sense of belonging for all associates.

We also invest in the vitality of our local communities through grants from the Genworth Foundation, event sponsor ships, and employee volunteerism.

Our four values guide our strategy, our decisions, and our interactions:

• Make it human. We care about the people that make up our customers, colleagues, and communities.
• Make it about others. We do what’s best for our customers and collaborate to drive progress.
• Make it happen. We work with intention toward a common purpose and forge ways forward together.
• Make it better. We create fulfilling purpose-driven careers by learning from the world and each other.

Sr Service Now Senior Developer

This position is available to Virginia residents as Richmond or Lynchburg, VA Hybrid in-office applicants or remote applicants residing in states/locations under Eastern or Central Standard Time:
Alabama, Arkansas, Connecticut, Delaware, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Nebraska, New Hampshire, New Jersey, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Virginia, Washington DC, Vermont, West Virginia or Wisconsin.

This role is not eligible for employment visa sponsorship

As an IT team member, you’ll play a crucial role in designing, implementing, and managing technology solutions that are the foundation of the world class customer service that our customers expect and deserve – now and in the future.

• Lead the architecture, design, and development of Service Now products, custom applications, and integrations.
• Collaborate with business analysts, project managers, and stakeholders to gather requirements and translate them into technical solutions.
• Develop and maintain Service Now workflows, flow, business rules, UI policies, client scripts, service portals, work spaces, and integrations with external systems.
• Ensure Service Now platform stability, scalability, performance, and security.
• Ensure architectural standards, best practices, and governance are followed for Service Now implementations.
• Mentor and guide junior developers, fostering knowledge sharing and skills development within the team.
• Perform code reviews, quality assurance, and testing of products and features.
• Stay current with Service Now releases, features, and industry trends to proactively recommend improvements to Service Now.
• Document technical solutions, architecture diagrams, and operational procedures.

• Bachelor’s degree in Computer Science, Information Systems, or a related field.
• 5+ years of hands‑on experience with Service Now development and architecture.
• Expertise in Service Now modules such as ITSM, ITOM, WSD, EC Pro, EA, PPM and/or Agile 2.0.
• Proven track record designing and implementing Service Now solutions in large enterprise environments.
• Strong proficiency in JavaScript, REST/SOAP APIs, and web technologies.
• Service Now Certified System Administrator.
• Excellent problem‑solving, communication, and interpersonal skills.
• Experience with Agile methodologies.

• Strong experience Discovery, Service Mapping, and managing CMDB
• Service Now Certified Application Developer.
• Experience integrating Service Now with…