Enterprise Platform Engineer

Enterprise Platform Engineer

Virginia Commonwealth University

All full‑time university staff are eligible for VCU’s robust benefits package that includes comprehensive health benefits, paid annual and holiday leave granted up front, generous tuition benefits, retirement planning and savings options, tax‑deferred annuity and cash match programs, employee discounts, well‑being resources, abundant opportunities for career development and advancement, and more.

Unit: Technology Services MBU

Department: Network Services

Virginia Commonwealth University (VCU) is seeking a skilled and experienced Enterprise Platform Engineer to join our Infrastructure Services team. This role is critical to supporting the University’s mission by ensuring the performance, availability, and security of VCU’s enterprise platforms and infrastructure. The successful candidate will be responsible for installing, configuring, maintaining, upgrading, and supporting mission‑critical systems across VCU’s robust private data center environment, which spans multiple enterprise data center facilities.

This position is eligible for a Flexible Work Arrangement, enabling a mix of both remote and on‑site work at VCU campus locations in downtown Richmond, Virginia. Although many responsibilities can be performed remotely, the ability to be present on‑site, as necessary, is essential to supporting platforms and infrastructure in this enterprise data center environment.

• Infrastructure Management:
  Participate in the design, implementation, and management of scalable, reliable, and secure infrastructure solutions to support mission‑critical University applications and services.
• Server Virtualization and Storage:
  Design, implement, and maintain server virtualization platforms, enterprise storage area networks (SAN), and network‑attached storage (NAS) while ensuring data integrity, availability, and security.
• System Administration:
  Perform advanced system administration tasks, including installation and configuration of hypervisors, storage appliances, and fibre‑channel network switches.
• Monitoring and Performance Tuning:
  Participate in the implementation of monitoring solutions to proactively identify and resolve performance issues, enabling maximal uptime and optimal system performance.
• Security Compliance:
  Collaborate with the University Information Security team and support VCU security policies and industry best practices, including regular security assessments and vulnerability management / remediation.
• Disaster Recovery:
  Assist with crafting and contributing to the continuous development and maintenance of disaster recovery plans and procedures to ensure continuity of University operations. Support the testing and successful execution of these plans when called upon to do so.
• Technical Support and Assistance:
  Provide consultative and technical support to the user community to ensure problem resolution, system / data access, and optimal system performance. Provide technical advice and expertise to customer departments.
• Collaboration:
  
  Build strong professional relationships and work closely with cross‑functional teams, including application developers, system owners, server operating system and data center network engineers, and information security analysts, to deliver integrated solutions.
• Technical Knowledge Expertise and Training:
  Maintain a current level of knowledge on topics within the computer industry, including but not limited to attending classes, seminars and vendor presentations, reading manuals and trade journals, use of the Internet, and conversing with peers. Provide training and documentation to transfer this knowledge to other team members.
• Documentation:
  Create, maintain, and adhere to comprehensive documentation for infrastructure configurations, processes, and procedures. Utilize established VCU Technology Services, Infrastructure Services, and Enterprise Platform team processes and tools for project management, technology change management, incident reporting, and more as an integral part of all support activities.

• Education: Prefer…