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IT Support HelpDesk/Support Technical Support

Technical Support

Job in Richmond, Henrico County, Virginia, 23214, USA
Listing for: Ask IT consulting
Full Time position
Listed on 2026-03-01
Job specializations:
  • IT/Tech
    IT Support, HelpDesk/Support, Technical Support
Salary/Wage Range or Industry Benchmark: 60000 USD Yearly USD 60000.00 YEAR
Job Description & How to Apply Below

Ask ITC Inc. is a software development Company. Our passion is delivering technology strategies & digital solutions that assist our clients with building competitive ,
innovative and successful companies.

Job Description
  • Respond to and direct help desk tickets to other technicians for resolution
  • Perform installation and troubleshooting of PC’s, printers, iPhones and software.
  • Daily inspections of server room and data closets
  • Manage backup tape rotation and cases for offsite pickup
  • Perform network jack activation for correct VLAN
  • Basic customer training and support on Mitel phone operations
  • Weekly review of all outstanding Help Desk tickets and notify DCLS Team Lead of overdue tickets
    • Additional Information

    All your information will be kept confidential according to EEO guidelines.

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