PC Systems Analyst – Senior Professional

Position Summary

PC Systems Analysis work focuses on identifying, configuring, and installing personal computing (PC) systems hardware, software, and information‑communications networks to enhance employee productivity and improve process efficiency while ensuring compliance with overall information systems goals and procedures. The work includes:

• Gathering business and end‑user requirements
• Analyzing and evaluating personal computing products, devices, and systems available in the marketplace for affordability, compatibility, expandability, and ease of use/support
• Installing and configuring PC systems software to optimize performance and integration with client/server applications and information‑communications transmission networks
• Analyzing functionality and risks for mobile computing devices, including policies and approaches for managing security and data backup in bring‑your‑own‑device (BYOD) environments
• Managing projects and processes, working independently with limited supervision
• Coaching and reviewing the work of lower‑level professionals
• Handling difficult and sometimes complex problems

Location: West Creek Office (Goochland County, VA – Richmond, VA Metro Region). This position is based out of our beautiful West Creek Office Park location and will report full‑time on site; no relocation is offered.

Office hours: Monday‑Friday 8:30 am – 5:00 pm

• Maintain service levels for technical infrastructure (up and running)
• Manage corporate desktops according to IS established best practices
• Familiarity with Active Directory, Group Policy, and domain‑joined environments
• Experience creating, testing, and deploying application packages using Microsoft Endpoint Configuration Manager (SCCM) and Intune
• Experience with enterprise patching strategies, including testing, deployment, rollback, and compliance reporting; ability to schedule and automate patch deployments across large, distributed environments
• Manage issues without having to escalate desktop or Office 365 issues
• Bridge the desktop environment and the server environment
• Maintain and support PC hardware and printers/copiers
• Maintain and support all remote access points to the VFB network
• Logical and physical support of all network printers
• Support desktop applications
• Troubleshoot desktop security issues
• Respond to Service Desk issues and escalations based on established service levels
• Support Windows remote users
• Communicate and respond to customer inquiries and requests based on established service levels
• Use interpersonal and communication skills to draw technical information from a non‑technical client
• Pursue new educational opportunities and contribute to the IS Wiki information database
• Package and deploy applications using SCCM and Microsoft Intune; test and validate software packages before deployment
• All other duties as assigned

• Serves as a member of the IS Incident Management support team

• Microsoft 365 Certified:
  Modern Desktop Administrator Associate or equivalent
• A+ Certified;
  Security+ Certified
• 5 to 10 years of desktop administration experience
• Bachelor’s degree in information technology or equivalent

• Knowledge of Microsoft networking, including TCP/IP and name resolution
• Strong knowledge of desktop and laptop hardware
• Strong knowledge of printers, copiers, and fax machines
• Strong oral and written communication skills
• Good proficiency in Office 365 applications
• Strong knowledge of Microsoft Servers
• Strong troubleshooting skills
• Excellent customer service skills
• Excellent communication and interpersonal skills

• Microsoft Certified:
  Azure Administrator Associate
• Hands‑on experience configuring and managing Patch My PC with Microsoft Endpoint Configuration Manager (SCCM) or Intune
• Understanding of third‑party application patching workflows and catalog management
• Ability to troubleshoot patch deployment failures and remediate issues
• Experience with Power Shell or other scripting tools to extend patch management capabilities
• Proficiency in designing, maintaining, and troubleshooting SCCM task sequences for OS deployment
• Skills in creating and maintaining golden images for Windows clients

At VA Farm Bureau, we provide an exceptional benefits package, including ongoing job development and support in all roles, paid training and continuing education reimbursement, medical and dental insurance available on your first day, generous employee 401K contribution, excellent paid time off (PTO) plan, and more!

Virginia Farm Bureau Companies provide equal employment opportunity in all aspects of employment without regard to race, color, national origin, religion, gender, pregnancy, age, disability, orientation or veteran status.