IT Management Specialist

We are seeking a IT Management Specialist to join our team supporting Enterprise Infrastructure Installation Support.

Tek Synap is a fast‑growing high‑tech company that understands both the pace of technology today and the need to have a comprehensive well‑planned information management environment. “Technology moving at the speed of thought” embodies these principles – the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers.

• Lead and direct a team of computer systems specialists in the implementation and operation of integrated computer-based systems.
• Test and operate all phases of the system lifecycle to ensure consistent and reliable system performance.
• Operate all system components as defined in the Task Order, including hardware, software, and mass storage devices.
• Manage the daily operations of computer systems, ensuring uptime, data integrity, and operational continuity.
• Operate and monitor communications‑computer systems, providing first‑level response and support to any anomalies or failures.
• Install, configure, and maintain operating systems to meet performance, security, and compliance requirements.
• Implement and tune disk and tape management systems for optimal performance and data storage efficiency.
• Deploy and manage computer operations automation software to streamline repetitive tasks and system processes.
• Troubleshoot system malfunctions, isolate faults, and coordinate with engineering and technical support teams for resolution.
• Ensure compliance with applicable standards, policies, and procedures for system operation and security.
• Document system operations, maintenance activities, and incident resolutions for tracking and continuous improvement.
• Support transition planning, implementation, and validation of new systems or system upgrades.

• 5+ years of relevant experience in computer operations, systems management, or IT support roles.
• Demonstrated experience in managing or directing system operation teams in complex, integrated computing environments.
• Experience in testing, operating, and maintaining computing systems across full lifecycle phases.
• Proven ability to work with communications‑computer systems, storage devices, and system operation tools.
• Strong operational knowledge of computer systems hardware and software, including storage and networking components.
• Proficiency in system administration tasks, including OS installation, performance tuning, and patch management.
• Ability to identify and troubleshoot system issues efficiently with minimal disruption.
• Familiarity with automation tools for system operations and monitoring.
• Effective communication skills for coordinating with technical teams and reporting to management.

• BICSI Level 1 or equivalent
• ITIL v3 or equivalent
• 8570 IAT 1 or 8140 equivalent

We offer our full‑time employees a competitive benefits package to include health, dental, vision, 401(k), life insurance, short‑term and long‑term disability plans, vacation time and holidays.

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The safety and health of our employees is of the utmost importance. Employees are required to comply with any vaccination requirements mandated by contract, applicable law or regulation.

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The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Location:
  
  Richmond, VA
• Type of environment:
  Office, Remote, Varies
• Noise level:
  Low, Medium, High
• Work schedule:
  
  Schedule is day shift Monday‑Friday. May be…