Windows 11 Support Tech

Overview

Insight Global is looking for a driven Service Support Technician for a leading University in the Dentistry space.

The IT Specialist will be responsible for providing level 1 and level 2 technical support to faculty, staff, students, and clinical providers with a focus on resolving common hardware, software, systems, and peripherals issues. This position will serve as the first point of contact for all IT-related inquiries involving clinical endpoint support, and will also handle level 1 electronic health record (EHR) and PAC system support requests.

Primarily solving software issues, but would handle the vendor call to fix the hardware issues.

The ideal candidate will use strong problem-solving skills and technical knowledge to maintain IT efficiency, minimize downtime, and ensure a smooth operational environment. This role requires excellent communication skills and the ability to troubleshoot and resolve issues promptly

Pay ranging from $24/$29/hr depending on experience. 5 days a week onsite in downtown Richmond.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to  learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:

• Bachelor s degree in a relevant field required (e.g., Computer Science, Information Technology, or a related discipline).
• 2-4 years of experience in the Support Desk space
• Support Desk and Windows 10 and Windows 11 knowledge (ODS, AD, Intune, MECM, Autopilot).
• Operating Systems:
  Proficiency in supporting Windows and macOS environments.
• Troubleshooting:
  Strong skills in diagnosing and resolving basic hardware, software, and network connectivity issues.
• Help Desk Software:
  Experience with ticketing systems (e.g., Quest, Service Now, Zendesk).
• EHR support:
  Basic knowledge or experience with electronic health records, such as axiUm, for level 1 support.
• Hardware/Software:
  Familiarity with installing and configuring common computer components and office productivity suites.
• MECM/Intune/Active Directory:
  Experience working with MECM, Intune, and Active Directory to create and maintain computer objects and user objects
• Windows 11 upgrade/migration
• Front end help desk experience
• USB peripheral support experience

• Driven with experience working in fast past environments.
• Fast learner.
  
  -Experience in an academic or healthcare/dental clinic environment.
• Ability to manage ad hoc projects involving digital signage, intranet updating, and workflow diagramming
• Any experience in the clinical space.