AV Project Manager

Job Description

Morton is seeking an AV Project Manager for our client in Richmond, VA. This person is responsible for developing and managing Audio/Visual technology projects for customers by managing cost, time, and scope constraints. Primary duties include creating and maintaining a project plan that communicates tasks, milestone dates, status, resource allocation, and financial status.

• First line for answering phone calls and responding to emails from customers and technicians
• Develop project plans, goals, and budgets; identify resources needed; develop schedules; and measure results in Connect Wise
• Understand overall project objectives, as well as the role and function of each project team member
• Ensure project objectives and requirements are clear and agreed upon by all team members
• Coordinate delivery and installation of technology that meets quality assurance standards
• Assist project team in design and development tasks
• Organize and manage all phases of the project to ensure on‑time completion within budget requirements
• Identify, communicate, and mitigate risks to ensure successful project delivery through production
• Design and maintain technical and project documentation
• Confirm product ordering with Purchasing for projects and coordinate additional requirements (equipment, lifts, scaffolds, etc.)
• Coordinate new installations and assist in warehouse staging of equipment as needed
• Communicate with customers regarding scheduling, project progress, and any changes or outages

• Continually work to improve customer service perception and satisfaction
• Work collaboratively in a team environment and communicate effectively
• Escalate project issues that cannot be completed within agreed service levels
• Maintain business awareness, including knowledge of customer operations and how AV/IT supports their strategy and goals
• Develop in‑depth knowledge of the service catalog and how it relates to customer needs
• Document internal processes and procedures related to duties and responsibilities
• Enter time and expenses into Connect Wise as they occur
• Complete assigned training materials and learning modules related to Connect Wise
• Enter all work as activities, service tickets, or project tickets into Connect Wise
• Review AV/IT publications and online materials to remain up to date with emerging technologies