IT Operations Process Manager

Our client is seeking an IT Operations Process Manager to join their team! This position is located in Richmond, Virginia.

• Manage recurring activities with flawless delivery, which drive quality and compliant outcomes for key control and operational processes, and ensure zero self-inflicted non-compliance issues, backed by the collection of defensible evidence
• Leverage process management concepts (e.g., CTQs, SIPOCs, Swimlanes, RACIs) to drive clarity and understanding about how existing processes occur
• Maintain current and accurate job aids and procedures, ensuring they are complete and properly documented
• Collect and maintain process data, using tools such as Google Sheets and SQL to reduce manual effort and risks, while providing meaningful transparency into process health
• Analyze existing processes, stakeholder expectations, supporting data, and systems to identify and recommend improvements backed by data and process analysis for stakeholder acceptance
• Contribute to audit activities like process walk-throughs and evidence requests
• Deliver first-line service to peer teams and internal end-users, guiding them through processes and influencing favorable outcomes
• Engage with Level 2 and Level 3 teams by clearly communicating situations, highlighting impediments, and providing appropriate recommendations aligned with process objectives

• Strong understanding of process management concepts such as: CTQs, KPIs, SIPOCs, Swimlanes, RACIs, process health monitoring tools such as throughput and control charts
• Comprehensive knowledge of IT risk and governance fundamentals, with ability to manage processes to avoid non-compliance and resolve gaps
• Ability to follow and execute structured workflows; capable of defining and designing workflows to support existing processes
• Technical aptitude to understand existing systems and capabilities, their interactions, and how they support controls and processes
• Understanding system integration points like file transfers and APIs, and the infrastructural layers of applications
• Proficiency with tools like Google Sheets and SQL for data analysis and management
• Experience with functions such as IF statements, VLOOKUP/XLOOKUP, INDEX-MATCH, COUNT, SUM, QUERY, and data visualization with charts
• Knowledge of database concepts, ability to modify or create SQL queries, and document procedures using Google Docs and Slides for reporting and process outlines
• Familiarity with cyber security and access management principles, with the ability to ensure compliance and minimize access risks
• Yellow Belt certification or experience with end-to-end process mapping and continuous improvement methodologies preferred
• Experience supporting internal controls, audits, or risk remediation activities
• Employee-Owned Profit Sharing (ESOP)
• 401K offered

The approximate pay range for this position is between $33.00 and $48.00
. Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.

At Kelly Mitchell, our culture is world class. We’re movers and shakers! We don’t mind a bit of friendly competition, and we reward hard work with unlimited potential for growth. This is an exciting opportunity to join a company known for innovative solutions and unsurpassed customer service. We're passionate about helping companies solve their biggest IT staffing & project solutions challenges.

As an employee-owned, women-led organization serving Fortune 500 companies nationwide, we deliver expert service at a moment's notice.

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