Application Support Engineer

Overview

The Application Support Engineer is responsible for ensuring the stability, availability, and performance of business‑critical applications. This role involves troubleshooting issues, supporting deployments, monitoring system health, and collaborating with development and infrastructure teams to maintain a reliable application environment.

• Provide Level 2/3 support for application incidents, service requests, and performance issues.
• Investigate, diagnose, and resolve technical problems across application, middleware, and database layers.
• Monitor application performance, logs, and alerts to proactively identify issues.
• Support application deployments, configuration changes, and release activities.
• Collaborate with development teams to analyze defects, track root causes, and drive long‑term fixes.
• Document technical procedures, troubleshooting guides, and application workflows.
• Work with infrastructure teams on server, network, and environment‑related issues.
• Ensure adherence to operational, security, and compliance standards.
• Participate in on‑call rotation and incident response activities.
• Assist with capacity planning, system tuning, and application optimization initiatives.

• Experience supporting enterprise applications in production environments.
• Strong troubleshooting and problem‑solving abilities.
• Familiarity with Linux/Windows environments, shell scripting, log analysis, and monitoring tools.
• Understanding of APIs, databases (SQL/No
  
  SQL), and application architecture fundamentals.
• Experience working with ticketing systems, CI/CD pipelines, and version control tools.
• Strong communication skills and ability to work with cross‑functional teams.

• Experience with cloud platforms (AWS, Azure, GCP).
• Knowledge of automation tools or scripting languages (Python, Bash, Power Shell).
• Familiarity with ITIL practices (Incident, Problem, Change Management).
• Exposure to microservices, container platforms (Docker, Kubernetes), or message queues.

• Ability to work under pressure and handle critical incidents.
• Strong customer service mindset.
• Attention to detail and commitment to operational excellence.
• Collaborative, adaptable, and proactive approach to problem‑solving.

Contract position based out of Richmond, VA.

The pay range for this position is $46.35 - $46.35/hr.

Benefits are subject to change and may depend on your job classification and length of employment. Eligible benefits for this temporary role may include:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.