CAD; Computer Aided Dispatch & RMS System Manager

CAD (Computer Aided Dispatch) & RMS System Manager

At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that's critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that's critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

CCSW is a group that delivers software solutions to the public safety sector. Our group is committed to providing the technology, knowledge, and tools that will allow our customers to focus on their mission‑critical goals and responsibilities. We provide support for ground‑breaking products and solutions that enable public safety entities to respond more quickly and safely to emergent situations. PSA deploys and supports products such as Computer Aided Dispatch, Records Management Systems, Jail Management Systems and Mobile Data Computing, among other offerings.

SPSS is a fast‑paced environment that seeks motivated and professional individuals willing to work toward our goals as an organization.

This is an onsite position working at the Loudoun County Public Safety Facility in Leesburg, VA. The selected candidate must live within commuting distance of Leesburg, VA.

• Provides tailored technical customer operations support
• Develops strategies for implementing operational efficiencies by reviewing work flows, procedures, and performance
• Executes customer operations policies and procedures
• Builds and maintains positive, effective, and mutually beneficial working alliances with customers
• Initiates problem‑solving action and follows through to resolution
• Performs root‑cause analysis of problems to formulate and recommend improved alternative operations
• Leads process improvement initiatives

• Minimum of a High School diploma or equivalent required, Bachelor’s degree preferred.
• 3+ years of IT or Public Safety experience
• 3+ years of Computer Science, Networking, Engineering, System Maintenance experience (public safety system experience preferred)
• 3+ years of Public Safety Applications experience involving CAD/RMS/Mobile, and other emergency 911 center equipment greatly preferred
• Proven track record working with or deploying enterprise hardware and software solutions; HP preferred
• Experience creating positive working relationships with customers and application end users.
• Able to function effectively in a fast‑paced, demanding environment that regularly requires the ability to multitask.
• Excellent verbal and written communication skills.
• Comfortable working both alone and in a team environment.
• Experience with Microsoft Windows Server and Desktop Operating Systems (MCSA/MCSE skills)
• Experience with Microsoft SQL Server, ODBC and Ops Manager (SCOM)
• Experience with Public Safety Applications including CAD, Mobile and RMS
• Ability to troubleshoot application system issues including hardware, network and third‑party components

This position is subject to working in high security areas governed by the U.S. Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers.

Target Base Salary Range: $90,000-$100,000 USD

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this…