Network Services Engineer

Working Title Network Services Engineer Role Title Info Technology Specialist II Role Code 39112-SW FLSA Exempt Pay Band 05 Position Number  Agency Tidewater Community College Division Tidewater Community College (Div) Work Location Norfolk - 710 Hiring Range $60,000 - $90,000, commensurate w/ experience Emergency/Essential Personnel No EEO Category B-Professional Full Time or Part Time Full Time Does this position have telework options?

-Telework options are subject to change based on business needs
- No Does this position have a bilingual or multilingual skill requirement or preference? No

• Monday – Friday, 8:30 AM – 5:00 PM.
• Some weekends and evenings as required.

Tidewater Community College has served South Hampton Roads – both students and employers – for 50 years. It has grown from 1 campus into a regional educational and economic force. TCC is the largest provider of higher education and workforce services in Hampton Roads, enrolling nearly 25,000 students in 2024-25. Founded in 1968 as a part of the Virginia Community College System, Tidewater Community College (TCC) services South Hampton Roads with 4 campuses in Chesapeake, Norfolk, Portsmouth, and Virginia Beach, 7 regional centers and 2 important cultural institutions.

The college had 3,399 graduates in , 40 percent of whom pursued degrees that would let them transfer to 4-year institutions. Of South Hampton Roads residents enrolled in higher education 33% enrolled ’s institutional accreditation is affirmed through 2027 by the Southern Association of Colleges and Schools Commission on Colleges.

As a member of the Systems Engineering and Administration team, the incumbent performs intermediate to advanced systems engineering and administration duties supporting cloud-based, hybrid, and on‑premise enterprise environments. Responsibilities include Microsoft 365 (Entra , Exchange Online, SharePoint Online, Teams), Windows Server, Linux Server, SQL Server, Intune, SCCM, endpoint security, vulnerability management, backup and recovery systems, monitoring, automation, and incident response. The position supports Zero Trust security principles and provides responsive, customer-focused IT services.

May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.

• Extensive knowledge of enterprise Windows Server, Linux Servers, administration and troubleshooting in hybrid environments.
• Strong understanding of identity and access management concepts (directory services, authentication, authorization, MFA, least privilege).
• Experience with virtualization platforms and management of virtual compute workloads (capacity, availability, patching, lifecycle).
• Experience with enterprise storage technologies (SAN/NAS concepts, iSCSI/fiber channel where applicable, tiering, replication, and performance tuning).
• Experience with backup/restore operations, retention policies, recovery testing, and disaster recovery planning/execution.
• Working knowledge of TCP/IP networking, DNS/DHCP, routing/switching concepts, and how systems dependencies affect service health.
• Ability to design, implement, and maintain monitoring/alerting, logging, and operational dashboards to support service reliability.
• Ability to script/automate routine administration (e.g., Power Shell) and create repeatable operational runbooks.
• Strong verbal/written communication skills; ability to document technical decisions and communicate outages/risks clearly to stakeholders.
• Ability to manage multiple priorities, meet deadlines, and follow change management and security processes.
• Availability for occasional after-hours/weekend maintenance and incident response as required.
• Experience in computer science, Information Technology, Cybersecurity, or a closely related field or equivalent demonstrated professional experience in enterprise systems administration.
• Industry-recognized certifications or equivalent demonstrated experience in one or more of the following areas:
• Microsoft (Azure, Microsoft 365,…