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IT Support

Senior Desktop Support Technician

Job in Richmond, Henrico County, Virginia, 23214, USA
Listing for: DataStaff, Inc.
Full Time position
Listed on 2026-02-07
Job specializations:
  • IT/Tech
    IT Support
Job Description & How to Apply Below

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Data Staff Inc. is seeking a Senior Desktop Support Technician for a long-term contract opportunity with one of our direct clients located in Richmond, VA.

* This position is onsite

Responsibilities:

  • Responding to queries on the phone, via email, in person, or through remote access.
  • Offering technical assistance on the delivery, configuration, setup, maintenance, and troubleshooting of computer systems, hardware, and software.
  • Training staff on troubleshooting and diagnosing problems.
  • Writing and editing documentation about troubleshooting and diagnosing problems.
  • Gaining feedback from customers to improve training methods.
  • Writing and editing training manuals.
  • Running reports and analyzing common complaints and problems.
  • Troubleshooting VPN, networking, and ISP issues.

    • Required Skills:

  • 6+ years of strong working knowledge of computer systems, hardware, and software, including drivers and BIOS.
  • 4+ years of excellent problem-solving, analytical, and teamwork skills.
  • 4+ years of excellent communication and interpersonal skills.
  • 4+ years of experience in obtaining feedback from customers to improve training methods.
  • 4+ years of experience in writing and editing training manuals.
  • 4+ years of experience in running reports and analyzing common complaints and problems.
  • An openness to learning new technologies.

    • This opportunity is available as a W2 position with a competitive benefits package. Data Staff, Inc. offers medical, dental, and vision coverage options as well as paid vacation, sick, and holiday leave. We also provide a 401k program after 6 months of employment.

    Seniority level
    • Mid-Senior level
    Employment type
    • Contract
    Job function
    • Information Technology
    Industries
    • Staffing and Recruiting

    Referrals can increase your chances of interviewing at Data Staff, Inc. by 2x.

    Additional benefits inferred from the description:
    • Medical insurance
    • Vision insurance
    • 401(k)

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    Greater Richmond Region $18.00-$25.00, posted 2 days ago

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    Position Requirements
    10+ Years work experience
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