Customer Marketing Specialist

AMC Technology is a growing technology company with a start-up mindset and over 30 years of experience helping enterprises modernize their contact centers. Founded in 1995, we work at the intersection of CRM, voice, AI, and customer experience, using our DaVinci™ toolkit to help customers design and deliver real outcomes.

We’re looking for a Customer Marketing Specialist to turn customer signals into action. This role is primarily focused on existing customers, driving adoption, expansion, and retention through timely, relevant, signal-based marketing, while being part of a small team that owns all marketing.

This is an in-office role based in the Scott’s Addition area of Richmond, VA.

What You’ll Do

• Monitor customer lifecycle and engagement signals and translate them into targeted campaigns and CTAs
• Execute existing-customer marketing initiatives focused on adoption, expansion, and retention
• Create customer-focused content across channels (email, web, blogs, case studies, decks, social)
• Manage website content and customer conversion paths
• Analyze journey performance and continuously refine for impact
• Support partner and marketplace messaging where it intersects with customer motion
• Collaborate closely with sales, customer success, and delivery teams
• Contribute across all areas of marketing as part of a small, hands-on team

What You Bring

• 3+ years of B2B marketing experience (SaaS, services, or technical solutions preferred)
• Strong writing skills and the ability to simplify complex ideas
• Interest in lifecycle, retention, or account-based marketing
• Comfort working with data, feedback loops, and experimentation
• Experience with Word Press, SEO, and social platforms
• Experience with visual design platforms such as Canva, Adobe Illustrator, and/or Photoshop
• Working experience with marketing automation tools is preferred
• Organized, curious, and comfortable taking scrappy approaches to problems

Why AMC

You’ll have real ownership, direct access to leadership, and the opportunity to help build a modern, signal-driven customer marketing motion inside a company that values clarity, collaboration, and outcomes over noise.

• 5 weeks of paid time off (combined vacation and sick)
• Employer-paid medical, telehealth, disability, and life insurance (100% for employee)
• Dental and vision options available
• 401(k) with company match
• Short- and long-term incentive plans
• Casual, collaborative work environment
• Company events, paid volunteer days, and ongoing professional development

This position offers a competitive salary of $67,000 and comprehensive benefits.

AMC Technology LLC is an equal opportunity employer.