Help Desk Support - Inter

Overview

My name is Nusba Afzal, and I work as a Recruiter for Akkodis. I am currently recruiting Help Desk Support - Inter for a 8+ months position with a client located in Richmond, VA.

Which looks like something you might be interested in at this point in your career. I realize I may have an out-of-date resume; however, if my timing is good and you would like to hear more about this opportunity, please give me a call at my number below, or reply to this email with the best time/number to reach you.

If you feel this is not something that you are currently interested in, but know of someone, that might be, please share the details with them or let me know their details so I can reach out to them! Here are the specs on the role, for your record:

Title:
Help Desk Support - Inter

Location:
Richmond, VA {(Richmond (1st) and 100% remote (2nd)}

Duration : 8+ months

Rate: $15-$17/hr on W2 (The rate may be negotiable based on experience, education, geographic location, and other factors).

PER THE MANAGER
"One thing I would like to be sure/clear on to suppliers is that this position is for an inbound call environment first and foremost. The primary role/responsibility will be taking calls from our queue, and then there will be opportunity to get involved in other work/responsibilities of our team as the position demonstrates their knowledge and ability to first learn the processes, and is doing a good job managing the volume they are receiving through the queue"

• Help users complete provisioning and onboarding technology set-up
• Provide application support through remote access tools to resolve internal end user issues
• Top notch customer focused support
• Utilize Service Now as the ticketing tool to track and escalate tickets for end users
• Monitor and respond quickly and effectively to calls received to the Capital One Onboarding team
• Interact with end users via soft phone or chat modules to resolve primarily software issues but may get questions about hardware
• Remotely access and support end user machines to achieve first call resolution
• Utilize Service Now as the ticketing tool to track and escalate tickets for end users
• Excellent written and verbal communication skills

• High School Diploma, GED, equivalent certification or military experience
• At least 1 year of remote help desk support experience
• Mac Integration Basics Certificate or 1+ year of equivalent Mac support experience
• Windows 10 Certificate or 1+ years of equivalent Windows OS support experience
• High School Diploma or equivalent IT certifications/speciality
• At least 2 years of experience with remote or in person help desk support for Virtual Machines, PCs, and Macs
• 1+ year of experience with IT ticketing platforms (ex. Service Now)

• Associates Degree in Computer Science, Information Systems, and Engineering, equivalent certification or military experience
• ITIL Certification
• 2+ years of remote help desk support experience
• 1+ years of experience with Active Directory services integration
• 1+ years of experience with Google suite applications
• 1+ years of experience in MDM solution (Airwatch)
• ITIL certification or A+ certification
• Mac Integration Basics Certificate or 2+ years of equivalent Mac support experience
• Windows 10 Certificate or 2+ years of equivalent Windows OS support experience

For other opportunities available at Akkodis go to If you have questions about the position, please contact Nusba Afzal at or

Equal Opportunity Employer/Veterans/Disabled

Benefit offerings include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits, and a 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law;

and Holiday pays upon meeting eligibility criteria.

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit

The Company will consider qualified applicants with arrest and conviction records.