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HelpDesk/Support IT Business Analyst Technical Support

Customer Support Analyst - DoD Finance App

Job in Richmond, Henrico County, Virginia, 23214, USA
Listing for: SMX
Full Time position
Listed on 2026-01-19
Job specializations:
  • IT/Tech
    HelpDesk/Support, IT Business Analyst, Technical Support
Job Description & How to Apply Below
A technology firm is seeking a Customer Support Analyst to serve as the main point of contact for users of a DoD financial management application. This role involves handling inquiries, monitoring user requests, and ensuring users are supported efficiently. Strong communication skills, an active Secret Clearance, and the ability to manage multiple tasks are key. Applicants should have experience in user documentation and analytical thinking.

The position aims for continuous process improvement while ensuring user satisfaction.
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