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IT Consultant

Bilingual Dynamics 365 CS & Omnichannel Consultant

Job in Richmond, Henrico County, Virginia, 23214, USA
Listing for: Concentrix
Full Time position
Listed on 2026-01-19
Job specializations:
  • IT/Tech
    IT Consultant
Salary/Wage Range or Industry Benchmark: 95859 - 115000 USD Yearly USD 95859.00 115000.00 YEAR
Job Description & How to Apply Below
A global technology leader is looking for a Bilingual Service Delivery Manager in Richmond, VA. This role involves delivering functional consulting using Dynamics 365 Customer Service and Omnichannel capabilities, requiring fluency in English and Spanish. Key responsibilities include leading workshops, designing case management strategies, and implementing digital communication solutions. Candidates should have 8-10 years of relevant experience in contact center operations and a strong understanding of Microsoft tools.

This position offers a salary range of $95,859-$115,000 plus incentives and comprehensive benefits.
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