It Support Specialist - Dla

IT SUPPORT SPECIALIST

Location: Battle Creek, MI;
Richmond, VA;
Ft. Belvoir, VA;
Philadelphia, PA;
Columbus, OH;
Dayton, OH

Job Category: Information Technology

Time Type: Full-time

Potential for Telework: At the customer discretion

Minimum Clearance Required to Start: Secret

Employee Type: W2 or 1099

Citizenship: US Citizen, no Dual Citizenship

Nex Threat is seeking an experienced IT Support Specialist. This position covers planning and delivery of customer support services, including installation, troubleshooting, user assistance, training, andẮ  support for DLA’s eProcurement system(s). Responsibilities include diagnosing and resolving problems in response to customer-reported incidents, analyzing work processes, researching and reporting trends, developing training materials, maintaining problem‑tracking databases, installing and maintaining hardware and software, performing backup and recovery, consulting with users, conducting feasibility studies and trade‑off analyses, preparing business cases, and ensuring rigorous application of information‑security and cybersecurity policies.

• Six (6) years of progressive experience in Information Processing, with three (3) years specialized in Information Processing involving a range of hardware/software solutions, and two (2) years of hands‑on experience installing, diagnosing problems, and training customers in software and hardware use.

• AWS CSA Associate, AWS CSA Professional, AWS CS Specialty, AWS CSO Admin Associate, GCDA, GIAC GCWN, ISA CCST Level I, MCA: DS, MCA: SQL Server, MC:
  Azure AA, MCM: SQL Server 2008, MCM:
  Server 2008R2, MCSA: WS2012, Okta Certified Administrator, Infoblox CDCA
• IA Level IAT II or IAT III
• 8570.01‑M Baseline Certification covering application, data, database, utility, or software tools administration that require “Privileged” Luxemburg access.

• Experience with enterprise network micro‑segmentation software application solution support.
• Knowledge of DLA’s cyber‑security policies and procedures.

• Medical, Dental, and Vision insurance
• 401(k) plan with matching contributions
• Life and accidental death & dismemberment insurance
• Five weeks of PTO
• Short‑term and long‑term disability insurance
• 529 college savings plan
• Employee learning program with tuition reimbursement
• Flexible spending account (FSA)ومات and health savings account (HSA) plans
• Profit sharing
• Employee referral program
• $5,000 company‑paid travel/vacation after five years of service

Nex Threat is committed to being an equal‑opportunity employer and provides a clear pathway for career development, ensuring all employees have opportunities to grow and advance.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are made by humans.