Senior ITSM Problem & Major Incident Leader

A leading insurance firm is seeking a seasoned Senior ITSM Problem/Major Incident Manager to join their IT Service Management team in Richmond, VA. This role involves spearheading root cause analysis, resolving IT incidents, and collaborating with cross-functional teams. The ideal candidate will have over 5 years of experience in IT Service Management, particularly in Problem Management and Incident Management, along with excellent communication skills, and familiarity with service management tools like Service Now and BMC Remedy.

Competitive benefits and hybrid work arrangements are offered.
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