Technical Applications Analyst

Owens & Minor is a global healthcare solutions company providing essential products, services and technology solutions that support care delivery in leading hospitals, health systems and research centers around the world. For over 140 years, Owens & Minor has delivered comfort and confidence behind the scenes, so healthcare stays at the forefront, helping to make each day better for the hospitals, healthcare partners, and communities we serve.

Powered by more than 14,000 teammates worldwide, Owens & Minor exists because every day, everywhere,Life Takes Care™.

• 140+ years serving healthcare

• Over 14,000 teammates worldwide

• Serving healthcare partners in 80 countries

• Manufacturing facilities in the U.S., Honduras, Mexico, Thailand and Ireland

• 40+ distribution centers

• Portfolio of 300 propriety and branded product offerings

• 1,000 branded medical product suppliers

• 4,000 healthcare partners served

• Comprehensive Healthcare Plan -Medical, dental, and vision plans start on day one of employment for full-time teammates.

• Educational Assistance -We offer educationalassistanceto all eligible teammates enrolled in an approved, accredited collegiate program.

• Employer-Paid Life Insurance and Disability -We offer employer-paid life insurance and disability coverage.

• Voluntary Supplemental Programs – We offer additional options to secure your financial future including supplemental life, hospitalization, critical illness, and other insurance programs.

• Support for your Growing Family – Adoption assistance, fertility benefits (in medical plan) and parental leave are available for teammates planning for a family.

• Health Savings Account (HSA) and
  401(k) -We offer these voluntary financial programs to help teammates prepare for their future, as well as other voluntary benefits.

• Paid Leave -In addition to sick days and short-term leave, we offer holidays, vacation days, personal days, andadditionaltypes of leave – including parental leave.

• Well-Being – Also included in our offering is a Teammate Assistance Program (TAP), Calm Health, Cancer Resources Services, and discount programs – all at no cost to you.

The anticipated salary range for this position is $65,000 yr/. The actual compensation offered may vary based on job related factors such as experience, skills, education and location.

Provides SaaS general level application support in delivery of inventory management, contract management, technology implementations, data analytics and stewardship, application testing as well as other client related services. Works on projects and project-related initiatives as assigned by leadership.

• Customer Support for multiple SaaS applications, including QSight, IPM, QBOM, PANDAC, and Surgitrack. Responds to users who reach out to the Customer Support Team through various channels such as application to ticket, email to ticket, and phone calls. Troubleshoots and documents application and interfacing issues. Escalates issues to various IT partners for resolution when necessary. Provides users with timely updates on ticket status from inception to resolution.

• Analyze and prepare customer data files for upload. Files may pertain to Pre-Implementation and Post-Implementation data. Reviews interface specification documents to help users understand and fix data related issues. Completes projects within specific deadlines.

• Reviews manufacturer data files, make edits to existing database products when appropriate, and prepares new products for upload to product databases according to design specification. Work with users and third-party vendors to create large product data files.

• Provide application overviews and training to internal and external customers from time to time.

• Provide as needed implementation support for new customers.

• Bachelor’s degree or equivalent experience in supply chain management, business information systems, technical application support or related field.

• Two or more years of experience in systems support and project management.

• Three or more years of experience in customer support or technology support is required.

• Or any combination of education and experience to meet the above requirements.

• Healthcare supply chain management experience preferred.

• Experience with Zendesk or Salesforce customer relationship management tool preferred.

• Demonstrated understanding of supply chain management, consulting principles and practices

• Demonstrated understanding of Microsoft Operating System and Microsoft Office Suite.