Head of Technology, Support Services

Head of Technology, Support Services page is loaded## Head of Technology, Support Services remote type:
Hybrid locations:
Support Services Office - Richmond time type:
Full time posted on:
Posted Todaytime left to apply:
End Date:
February 2, 2026 (18 days left to apply) job requisition :
JR-7032
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* Employment Type:

** Full-time, permanent
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* Location:

** Hybrid working with base location of the Richmond office
** Upload with Application:
** Resume & cover letter
** Contact:
** For queries and a copy of the position description please contact Jess Murakumo, EA to Paul Jurman, Chief Information Officer via email
** Where there’s life, there’s Mercy.
**** Where there’s care, there’s You.
** For over a century, our incredible teams have provided care for people at every stage of life. Across our aged care homes, hospitals and research facilities, and across numerous cities and towns, we’re on a journey to keep growing our impact for the next hundred years.

As a for-purpose organisation with over 10,000 dedicated, compassionate people, we continue to offer more services and deeper care than ever before. With Mercy, you’ll have the chance to make an impact and gain experience that’s hard to find elsewhere.
** At Mercy Health, it’s all about taking what we have and making it better.
**** To do that, we need you.
**** Join us at Mercy Health, and help our teams deliver even greater outcomes.
**** About the opportunity
** The Head of Business Technology, Support Services will provide operational and strategic leadership of Information Technology platforms and services for the Mercy Health Support Services portfolio that encompasses the corporate departments such as Finance, HR, IT and Transformation.

Reporting to the Chief Information and Digital Transformation Officer this is a senior role and part of the leadership team of the Information Systems and Services (ISS) group. The successful applicant will be a strong communicator with excellent stakeholder management skills and will lead the IT function of the Support Services portfolio through a period of significant transformation while maintaining a high level of service.

Key deliverables of the role are:

- * The development and maintenance of effective relationships between the ISS, the Support Services portfolio, and IT providers.
* Implementation of the Support Services deliverables of the Mercy Health Digital Strategy .
* Implementation of the Support Services deliverables of the Mercy Health Cybersecurity Strategy .
* Implementation of the Support Services deliverables of the Mercy Health AI Strategy .
* Implementation of the Support Services deliverables of strategic initiatives as defined by the Mercy Health Senior Executive on an annual basis.
* Maintenance of a high level of availability and performance of Information Technology for the Shared Support function.
** What you’ll bring
** To thrive in this role, you will have:
* Excellent staff leadership and management skills.  A track record in building and maintaining successful teams.
* Superior interpersonal skills, and effective written and verbal communication skills.
* Expert level knowledge and experience of IT project management.
* Expert level experience in vendor management, covering contract negotiation, dispute resolution and account management.
* Experience in one or more of the following platforms (highly desirable);
Technology One Finance One & Ci Anywhere, MYOB Pay Global, RLDatix Roster On & Optima.
* Demonstrated experience in use of the ITIL service management framework.
* Excellent time management, interpersonal and stakeholder management skills.
* The ability to show initiative and to provide leadership and the motivation of others.

Join us and make a meaningful difference in people’s lives - and your career.
** Apply now
** Please contact us if you would like to find out more or communicate any requirements to ensure we provide you with a fair and equitable interview and selection process.
* We acknowledge the Wurundjeri Woi-wurrung peoples, traditional Custodians of the Land in which our Head Office is based, on traditional lands of the Kulin Nation and recognise their deep connections to the land, sea, and…