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TrakSYS Support Engineer
Job in
Richmond, Henrico County, Virginia, 23214, USA
Listed on 2026-01-16
Listing for:
New York Technology Partners
Full Time
position Listed on 2026-01-16
Job specializations:
-
IT/Tech
IT Support, Technical Support
Job Description & How to Apply Below
Mandatory Skills
- Hands on experience with TrakSYS MES (version 12 is a plus)
- Understanding of TrakSYS architecture and core configurations
- Knowledge of SQL Server (queries, stored procedures)
- Knowledge of IIS, Windows Server, and network basics
- Strong analytical and problem-solving skills
The TrakSYS Support Engineer is responsible for providing technical support, maintenance, and enhancements for TrakSYS-based MES solutions. The role involves diagnosing and resolving system issues, supporting end users, monitoring performance, and ensuring seamless MES operation across manufacturing environments.
Key Responsibilities- Provide Level 1 / Level 2 support for TrakSYS MES application
- Monitor system performance and ensure continuous uptime
- Identify root causes and coordinate fixes with development, ERP, WMS, Infrastructure, Network, Vendor teams, and business users
- Query and analyze TrakSYS SQL Server database tables to investigate and resolve data-related discrepancies
- Troubleshoot integration issues with ERP (e.g., SAP), WMS (e.g., Blue Yonder), and PLCs (e.g., Kep Server OPC)
- Troubleshoot TrakSYS configurations (modules, services, workflows) and apply changes
- Handle incident management and service requests through ticketing tools such as Service Now
- Maintain support documentation, change logs, and knowledge base articles
- Track SLAs, KPIs, and recurring issues for continuous improvement
- Support scheduled maintenance, upgrades, and deployments
Mid-Senior level
Employment TypeContract
Job FunctionManufacturing, Finance, and Information Technology
IndustriesManufacturing, Financial Services, and Banking
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