It Support Specialist - Dla

Overview

Job Title: IT SUPPORT SPECIALIST

Location: Battle Creek, MI;
Richmond, VA;
Ft. Belvoir, VA;
Philadelphia, PA;
Columbus, OH;
Dayton, OH

Job Category: Information Technology

Time Type: Full-time

Potential for Telework: At the customer discretion

Minimum Clearance Required to Start: Secret

Employee Type: W2 or 1099

Citizenship: US Citizen, no Dual Citizenship

Nex Threat is seeking an experienced IT Support Specialist. This position covers planning and delivery of customer support services including installation, troubleshooting, user assistance, and training. Functions may include diagnosing and resolving problems in response to customer-reported incidents, planning and analysis of work processes, researching and reporting trends and patterns of problems, developing training materials and performing computing/information system training sessions, developing and maintaining problem tracking databases, installing, troubleshooting, and maintaining hardware and software, performing backup and recovery operations, consulting with users to identify needs and requirements, conducting feasibility studies and trade-off analyses, preparing business cases, and ensuring the rigorous application of information security/cybersecurity policies, principles, and practices.

May be required to support DLA’s eProcurement system(s).

Special Focus: Enterprise Network Micro-Segmentation Software Application Solution Support

Nex Threat responsibilities include planning and delivery of customer IT support services such as installation, troubleshooting, user assistance, training, problem diagnosis/resolution, process analysis, and ongoing documentation. The role may involve researching trends in support problems, developing training materials and training sessions, maintaining problem-tracking databases, performing backup and recovery operations, consulting with users to identify needs, conducting feasibility studies and trade-off analyses, preparing business cases, and ensuring adherence to information security/cybersecurity policies and practices.

May support DLA eProcurement systems as needed.

Minimum Experience:

• Six (6) years of progressive experience in Information Processing, including three (3) years in information processing with hardware/software solutions and two (2) years in hands-on installation, diagnosing problems, and training customers in software/hardware usage.

Certification Requirements:

• Computing Environment:
  From the current DLA-approved Computing Environment Certification List: AWS CSA Associate, AWS CSA Professional, AWS CS Specialty, AWS CSO Admin Associate, GCDA, GIAC GCWN, ISA CCST Level I, MCA: DS, MCA: SQL Server, MC:
  Azure AA, MCM: SQL Server 2008, MCM:
  Server 2008R2, MCSA: WS2012, Okta Certified Administrator, Infoblox CDCA

Additional Qualifications:

• IA Level: IAT II or IAT III
• 8570.01-M Baseline Certification to include application, data, database, utility or software tools administration which require “Privileged” access

• Medical, Dental, and Vision Insurance
• 401(k) Plan with Matching Contributions
• Life and Accidental Death & Dismemberment Insurance
• Up to Five weeks of PTO
• Short-Term and Long-Term Disability Insurance
• 529 College Savings Plan
• Employee Learning Program with Tuition Reimbursement
• Flexible Spending Account (FSA) and Health Savings Account (HSA) Plans
• Profit Sharing
• Employee Referral Program
• $5,000 Company-Paid Travel/Vacation after 5 Years of Service

Nex Threat is committed to being an equal opportunity employer. We provide a clear pathway for career development, ensuring that all employees have the opportunity to grow and advance within the company.