Technology Services Manager

Technology Services Manager

Join our team as a Technology Services Manager and play a key role in driving operational excellence within our Treasury Services Division. This hybrid position offers the chance to collaborate with cross-functional teams and enhance product resiliency.

• Act as the main operations contact for the assigned product line, ensuring efficient service delivery.
• Coordinate and oversee technology planning and implementation across various teams.
• Develop and nurture relationships with clients and vendors, advocating for their interests.
• Monitor and manage service incidents, changes, and requests, ensuring timely resolution.
• Conduct thorough Root Cause Analysis on significant incidents and implement preventive measures.
• Lead initiatives while adhering to business requirements and scope.

• Proven experience in managing large infrastructure hosting environments.
• Strong proficiency in network and security technologies.
• Excellent interpersonal and communication skills tailored for diverse audiences.
• Ability to collaborate effectively within a team environment.

• Experience with cloud and data center network operations.
• Familiarity with product management methodologies and techniques.
• Strategic thinking and high-level technical analysis capabilities.

At Horizontal, we are dedicated to fostering a diverse, equitable, and inclusive environment where all individuals are valued and respected. We welcome applications from candidates of all backgrounds.

Once you apply for this position, you may receive a phone call, SMS or email from our Virtual AI Recruiter, Alex, to conduct an initial interview.