Field Service Technician

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Position Title:

Field Service Technician

Contract Duration:
Direct Hire

Work Location:

Richmond, VA

Employment:
Onsite (100%)

Endurance IT Services provides Managed IT Services, Cybersecurity Solutions, and IT Consulting to help businesses stay secure and productive. We also offer IT Staffing for Direct-Hire, Contract-to-Hire, and Contract roles, plus internal full-time positions.

The Field Service Technician plays a critical role in ensuring seamless connectivity and optimal performance of video, internet, and customer-facing technologies at serviced properties and commercial offices. This position requires a proactive, customer-focused individual who delivers reliable on-site support, resolves technical issues efficiently, and maintains accurate records. The technician contributes to customer satisfaction by providing timely, professional service while adapting to evolving technologies and operational demands.

• Troubleshoot and resolve onsite issues related to video, internet, and customer connectivity.
• Install and activate routers, TVs, and internet services using plug-and-play methods.
• Maintain accurate service records by updating tickets and managing appointment schedules.
• Stay current with both existing and emerging technologies through continuous learning.
• Communicate service updates and issues to field teams and management promptly.

• Proven customer service skills with a hands‑on, solution‑oriented mindset.
• Ability to meet scheduled appointment windows and manage time effectively.
• Experience with routers (Calix experience is a plus) and foundational networking knowledge.
• Comfortable performing light installations and diagnosing basic technical problems.

• Seniority level:
  Entry level
• Employment type:
  
  Contract
• Job function:
  Information Technology
• Industries: IT Services and IT Consulting