Cloud​/DevOps Engineer - III

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title:

Cloud/Dev Ops Engineer - III.

Location:

Richmond, VA.

Job Description:

• Client is seeking a senior level for the critical role of Ops Partner supporting one of Client's product areas. This role is for a seasoned professional that ensures stable and consistent operations, change, configuration, incident and problem management.
• Performing as the Ops Partner, this individual will be accountable for ensuring awareness and consistent execution of documented Enterprise Operations standards as well as following ITIL processes within the product line.
• Additionally, the Ops Partner is responsible for collaborating to drive cross-team knowledge and contribute to overall product resiliency and availability. Working closely with engineers, subject matter experts (SMEs), vendors managers, and Client stakeholders, the Ops Partner utilizes his/her knowledge and expertise to focus on delivering and improving client technology needs in both on-premises and cloud environments.
• This role will assist in delivering a network focused product within our Network and Integration product line. As the Ops Partner, you will serve as a technical operations expert collaborating on the design, implementation, and support of various network channels providing connectivity to and from our Treasury partners as well as Treasury Auction customer base.
• A strong knowledge of networking technologies is essential for the success of this role.

• Serve as primary point of contact within Client Operations for assigned Product Line.
• Accountable for the operational platform related oversight of services and portfolio of client applications and supporting infrastructure.
• Ensure the delivery of high-quality, cost effective and efficient services.
  • May facilitate and coordinate technology planning and implementation efforts related to platform services in support of business needs across matrixed teams.
• Develop and maintain business relationships with other supporting Client roles and critical clients/vendors and represent client/vendor interests in the planning and implementation of platform services.
• Partner with cross-functional teams in the delivery of high-quality product enhancements on time and within budget.
• Effectively communicate with other supporting Client roles, clients, and other resources to update and maintain progress and status of critical events, incidents, or initiatives. Provide input as needed for senior leadership and executives.
• Actively track and coordinate the resolution of Platform service incidents, changes, problems, and requests within appropriate process guidelines.
  • Perform Root Cause Analysis (RCA) on high/significant Platform related incidents.
  • Coordinate after action items on Platform related high incidents to prevent them from occurring again.
• Ensure that Platform infrastructure environments are proactively managed to meet or exceed SLA targets.
• Proactively identify Platform/infrastructure technology service needs, assist in defining product vision & strategy, and solicit client input in technology planning efforts.
• Support and prioritize projects, assist in determining the best technical implementation methods as well as a reasonable execution schedule.
• Lead initiatives, as appropriate, representing Client Operations.
  • Adhere to business requirements and scope.
• Responsible for understanding and applying risk management discipline in all involved efforts.
• Provide secondary support and assist fellow Client Operations PSMs in their specific areas as needed.

• Experience working with large infrastructure hosting environments.
  • Thorough understanding of how separate infrastructure components work together to provide reliable and secure hosting environment.
  • Knowledge of network and security technologies a must.
  • Experience with connecting two complex networks together utilizing patterns such as DMS.
• Demonstrated high level proficiency in the networking field and thorough technical knowledge and experience managing the following:
  • Distributed information systems and technologies.
  • Tiered application infrastructure operating in an enterprise environment.
  • Cloud and Data Center network operations.
  • Have proficiency in WAN, VPN, DNS, Routing, Firewall, and Load Balancer technology.
• Familiarity with Product Management methodologies and techniques including:
  • Managing technology offers across their full lifecycle with dedicated teams.
  • Enabling cross-functional teams to operate as flexibly as possible.
  • Determining success criteria by outcomes, not simply accomplishing tasks or completing on time / within budget.
  • Ensuring customer input at all stages of product lifecycle.
• Ability to think strategically.
• Perform thorough research and provide high-level technical analysis.
• Excellent interpersonal, negotiation, creativity, attention to…