IT Operations Manager

IT Operations Manager – Configuration Manager

Job Title: IT Operations Manager – Configuration Manager

Location: Mechanicsville, VA

Yakshna Solutions, Inc. (YSI) is a CMMI Level 3 assessed, ISO 9001/20000/27001 certified, woman‑owned small business headquartered in Herndon, VA. YSI provides professional IT solutions and services to business corporations and government organizations.

We offer a competitive benefits package that includes 401(k), health, dental, and vision insurance, life insurance, short‑term and long‑term disability insurance, paid time off, training, and professional assistance.

• Develop, implement, and maintain configuration management policies and processes in line with ITIL standards and COV policy.
• Own and manage the CMDB, ensuring accuracy, completeness, and compliance.
• Collaborate with Change, Incident, and Fin Ops teams to ensure seamless service delivery.
• Define and enforce policies for configuration item (CI) identification, control, and reporting.
• Work closely with Infrastructure, Network, Security, and Application teams to gather and maintain CI information.
• Monitor and audit configuration data to ensure quality and reliability.
• Establish and track KPIs/metrics for Configuration Management maturity and CMDB health.
• Provide leadership and guidance to IT teams on configuration management best practices.
• Support IT governance, risk, and compliance initiatives.

• ITIL Foundation certification (Intermediate or Expert level preferred).
• Proven experience in Configuration Management within an ITIL environment.
• Proven experience in Configuration Management within an Azure environment.
• Strong knowledge of Ivanti Neurons for ITSM.
• Strong understanding of ITIL v3/v4 processes especially Configuration, Change, Incident, and Problem Management.
• Hands‑on experience with a CMDB tool – Ivanti Neurons for ITSM including CI class modeling and discovery tools.
• Excellent analytical, problem‑solving, and documentation skills.
• Ability to work collaboratively across technical and business teams.
• Strong communication and stakeholder management skills.

• Experience with automation tools for configuration management.
• Familiarity with cloud environments (Azure, AWS, Google Cloud Platform).
• Knowledge of automation, discovery tooling, and scripting (Power Shell, Python).
• Familiarity with audit and compliance frameworks.
• Knowledge of COV policies and standards.

Applications close when the position is filled. Join us to drive continuous improvement in IT services.