Help Desk Specialist

Technical Support - Sr

12‑Month Contract | Richmond, VA

Base pay range: $20/hr - $22/hr on W2.

Mobile Endpoint Specialists will perform a variety of tasks to ensure mobile devices are properly provisioned & deployed throughout the enterprise while working closely with mobile vendors & carriers to optimize and maintain corporate spend.

• Troubleshoot and resolve mobile device issues or problems with device hardware and software
• Optimize, analyze & manage cellular lines of service to include but not limited to, correcting charges for service plan, adding/removing lines of service and adjusting global plans as needed
• Lead day to day enrollment/provisioning/monitoring of smartphones
• Build, support and maintain the mobile device management environment including operational, security, and compliant device configurations supporting iOS & Android devices
• Apply knowledge of Mobile Device Management (MDM) across multiple mobile technologies, IT standards, and applications, while working closely with mobility vendors to resolve technical issues
• Collaborate with internal partners and vendor teams as needed (e.g. help desk, architecture, information security, network, identity management)
• Utilize Service Now for asset & incident management
• Use Excel & Google Sheets formulas for analyzing, recording, & reporting

• High school diploma, GED or equivalent certification
• At least 2 years of experience with help desk & Level 2 (L2) support
• At least 2 years of experience in IT asset management
• At least 1 year of experience with Mobile device support
• At least 2 years of experience with Service Now

• ITIL Certification
• 5+ years of experience with help desk & L2 support
• 4+ years of experience in IT asset management
• 4+ years of experience with Mobile Device Management support
• 4+ years of experience with Service Now

Equal Opportunity Employer/Veterans/Disabled