Implementation Consultant

Implementation Consultant I – Abbott

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life‑changing technologies spans diagnostics, medical devices, nutritionals and branded generic medicines, serving more than 160 countries with 114,000 colleagues worldwide.

• Career development with an international company.
• Eligibility for free medical coverage in our Health Investment Plan (HIP) PPO medical plan next calendar year.
• Excellent retirement savings plan with a high employer contribution.
• Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit.
• Recognition as a great place to work in dozens of countries and one of the world’s most admired companies by Fortune.
• Commitment to diversity, supporting working mothers, female executives, and scientists.

We are hiring an Implementation Consultant in our Toxicology business unit. This role is open for location options in Kansas City, MO or Richmond, VA
. The consultant will support successful implementation experiences for Abbott customers, ensuring high‑quality product usage and customer loyalty.

• Assist small clients (resellers and direct clients or groups with ten or fewer locations) through implementation deliverables and application/product configuration throughout the product lifecycle.
• Conduct presentations, product demonstrations, and educational sessions.
• Become a subject‑matter expert on products, implementation methodology, processes, and business operations.
• Engage team members and leadership in troubleshooting customer issues.
• Collaborate with multiple teams across the business to resolve errors.
• Manage and execute projects from beginning to end, acting as liaison between customers and internal teams.
• Communicate project deliverables and ensure tasks are executed on time, within budget, and with high quality.
• Consult with leadership to provide concise internal reporting for all engagements.
• Identify ways to improve the customer experience with the product, leveraging tools and resources to address specific nuances.
• Collaborate with internal teams to resolve specific customer issues based on leadership guidance and daily interactions with assigned customers.
• Perform audits of client data with laboratories to ensure alignment across multiple platforms.

• Bachelor’s degree or equivalent experience in customer‑facing roles with demonstrated competence.
• 2‑3 years of working experience.

• Microsoft Suite experience.
• Salesforce experience.

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives:

Abbott is an Equal Opportunity Employer, committed to employee diversity.

The base pay for this position is $20.50 – $41.00 per hour. In specific locations, the pay range may vary from the range posted.