Cloud​/DevOps Engineer - III

Position Title

Cloud/Dev Ops Engineer - III

Richmond, VA or Dallas, TX (Hybrid)

Must be eligible to obtain a Public Trust clearance

Contract

$70-$75/hr.

We are seeking a senior-level Cloud/Dev Ops Engineer - III to serve as an Operations Partner supporting a critical technology product area within a large-scale, enterprise environment. This role is ideal for a seasoned IT operations leader with deep expertise in network infrastructure, service management, and operational excellence across on-premises and cloud platforms. In this role, you will be accountable for the stability, resiliency, and availability of network-focused technology services.

You will collaborate closely with engineers, architects, product teams, vendors, and senior stakeholders to ensure consistent execution of ITIL-aligned operational processes
, proactive incident and problem management, and continuous service improvement. This position supports a network-centric product within a Network and Integration product line, delivering secure and reliable connectivity to external partners and customers. Strong hands‑on knowledge of enterprise networking technologies is essential for success.

• Serve as the primary operations point of contact for an assigned product line or platform.
• Provide operational oversight for a portfolio of technology services, applications, and supporting infrastructure.
• Ensure delivery of high‑quality, cost‑effective, and reliable IT services that meet or exceed SLAs.
• Drive adherence to enterprise operations standards and ITIL-based service management processes.
• Coordinate and lead incident, change, problem, and configuration management activities.
• Perform and lead Root Cause Analysis (RCA) for high‑severity incidents and ensure corrective actions are implemented.
• Proactively manage platform and infrastructure environments to improve resiliency, availability, and performance.
• Partner with cross‑functional teams to deliver product enhancements on time and within scope.
• Collaborate with engineers, SMEs, vendors, and stakeholders to support design, implementation, and ongoing operations.
• Communicate effectively with senior leadership on operational status, risks, and improvement initiatives.
• Support technology planning, implementation strategies, and execution schedules.
• Apply risk management principles across all operational and delivery efforts.
• Mentor and provide secondary support to other operations managers as needed.

• Bachelor's degree or equivalent professional experience.
• 6-9+ years of progressive experience in IT operations, technology services management, or infrastructure management.
• Strong experience supporting large‑scale, enterprise hosting environments.
• Advanced knowledge of network and security technologies, including:
• WAN, VPN, DNS, routing, firewalls, and load balancers.
• Cloud and data center network operations.
• Connecting complex networks using secure integration patterns.
• Proven experience managing tiered application and distributed systems in enterprise environments.
• Strong understanding of how infrastructure components work together to deliver secure and reliable services.
• Hands‑on experience with IT Service Management (ITSM) tools such as Service Now or equivalent platforms.
• Familiarity with Agile methodologies and tools (e.g., JIRA, Confluence).
• Experience supporting or collaborating with product management teams across the full product lifecycle.
• Excellent communication, analytical, and problem‑solving skills with the ability to influence technical and business decisions.
• Ability to lead initiatives independently while collaborating effectively within cross‑functional teams.

• ITIL certification.
• Cloud technology certifications.
• Experience with AIOps and automated operations capabilities.
• Exposure to observability patterns and monitoring strategies for proactive operations.
• Experience working in highly regulated or security‑focused environments.

• Ability to work with a high level of autonomy.
• Availability to support extended work hours as needed to…