Cloud​/DevOps Engineer - III

This range is provided by Seneca Resources. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$70.00/hr - $75.00/hr

Location: Richmond, VA or Dallas, TX (Hybrid)

Clearance Requirements: Must be eligible to obtain a Public Trust clearance

Position Status: Contract

Pay Rate: $70-$75/hr.

Position Description: We are seeking a senior-level Cloud/Dev Ops Engineer - III to serve as an Operations Partner supporting a critical technology product area within a large-scale, enterprise environment. This role is ideal for a seasoned IT operations leader with deep expertise in network infrastructure, service management, and operational excellence across on-premises and cloud platforms.

In this role, you will be accountable for the stability, resiliency, and availability of network-focused technology services. You will collaborate closely with engineers, architects, product teams, vendors, and senior stakeholders to ensure consistent execution of ITIL-aligned operational processes
, proactive incident and problem management, and continuous service improvement.

This position supports a network-centric product within a Network and Integration product line, delivering secure and reliable connectivity to external partners and customers. Strong hands-on knowledge of enterprise networking technologies is essential for success.

Key Responsibilities

• Serve as the primary operations point of contact for an assigned product line or platform.
• Provide operational oversight for a portfolio of technology services, applications, and supporting infrastructure.
• Ensure delivery of high-quality, cost-effective, and reliable IT services that meet or exceed SLAs.
• Drive adherence to enterprise operations standards and ITIL-based service management processes.
• Coordinate and lead incident, change, problem, and configuration management activities.
• Perform and lead Root Cause Analysis (RCA) for high-severity incidents and ensure corrective actions are implemented.
• Proactively manage platform and infrastructure environments to improve resiliency, availability, and performance.
• Partner with cross-functional teams to deliver product enhancements on time and within scope.
• Collaborate with engineers, SMEs, vendors, and stakeholders to support design, implementation, and ongoing operations.
• Communicate effectively with senior leadership on operational status, risks, and improvement initiatives.
• Support technology planning, implementation strategies, and execution schedules.
• Apply risk management principles across all operational and delivery efforts.
• Mentor and provide secondary support to other operations managers as needed.

Required Skills & Qualifications

• Bachelor s degree or equivalent professional experience.
• 6-9+ years of progressive experience in IT operations, technology services management, or infrastructure management
  .
• Strong experience supporting large-scale, enterprise hosting environments.
• Advanced knowledge of network and security technologies
  , including:
• WAN, VPN, DNS, routing, firewalls, and load balancers
• Cloud and data center network operations
• Connecting complex networks using secure integration patterns
• Proven experience managing tiered application and distributed systems in enterprise environments.
• Strong understanding of how infrastructure components work together to deliver secure and reliable services.
• Hands-on experience with IT Service Management (ITSM) tools such as Service Now or equivalent platforms.
• Familiarity with Agile methodologies and tools (e.g., JIRA, Confluence).
• Experience supporting or collaborating with product management teams across the full product lifecycle.
• Excellent communication, analytical, and problem-solving skills with the ability to influence technical and business decisions.
• Ability to lead initiatives independently while collaborating effectively within cross-functional teams.

Preferred Qualifications

• ITIL certification.
• Cloud technology certifications.
• Experience with AIOps and automated operations capabilities.
• Exposure to observability patterns and monitoring strategies for proactive operations.
• Experience working in highly regulated or security-focused…