Area SME Supervisor

Area SME Supervisor

Location: USA - Virtual - US Virginia

Division: Solutions

Time Type: Full Time

Company: DSV - Global Transport & Logistics

• Associate

• Full‑time

• General Business, Management, and Other

• Transportation, Logistics, Supply Chain and Storage

The WMS Super User Supervisor is responsible for the efficient transmission of information and the storage and analysis of information by means of computer networks and systems, the Internet, and computer databases. Responsibilities include but are not limited to installing, maintaining and supporting the facilities computer systems. The WMS Super User Supervisor will provide general maintenance and system updates on network hardware and software, analyze problems, and monitor networks to ensure their availability to users.

May gather data to evaluate system performance, identify user needs, and determine system and network requirements. May be required to be "on call" outside of normal business hours in order to resolve system failures or other problems. Will rely on experience and judgement to plan and accomplish goals. WMS Super User Supervisor responsibilities include hiring and training, labor management planning, conducting performance appraisals, addressing performance issues, and resolving problems.

• Acts as the primary support of the client’s systems solutions for the user community.
• Develops and maintains tracking tools for support service requests and resolutions by location and resource.
• Engages appropriate expert resources when complex support issues arise outside of the WMS and/or SAP application.
• Works with the company’s team to successfully close support service request issues and support testing activities.
• Works with project teams to help implement, maintain, and improve internal systems.
• Ensures that company and company assets are maintained responsibly.
• Effectively communicates relevant IT-related information to site management and client management (as appropriate).
• Maintains system efficiency; ensures the site’s computer system allows all components to work properly together.
• Tests and coordinates modifications to the system when needed, and troubleshoots problems when they occur.
• Maintains communication with corporate IT and operations staff.
• Works with corporate IT to resolve complex issues.
• Determines ways to store, organize, analyze, use, and present data in collaboration with IT.
• Produces regular reports on a daily, weekly and monthly basis.
• Ensures all RF Standard Operating Procedures (SOP’s) are current.
• Trains associates on updated SOP’s, Microsoft Office, WMS programs, and RF guns.
• Responds to all inquiries about WMS and related computer issues.
• Refers questions to the appropriate person when needed.
• Maintains professional verbal and written communication with all internal and external customers.
• Adheres to professional etiquette standards when communicating with management, coworkers, customers, and visitors.
• Assists with various research projects and/or special projects.
• Oversees manpower, recruitment, retention, and development of people for the operation in scope.
• Ensures procedures exist at all sites to guarantee client service, productivity, and facilities & equipment maintenance.
• Sets goals to provide continuous improvement for the site.

• Performs other duties as required.

• Manages Jr Super Users.

• Mid to Senior Microsoft Office skills.
• Technical knowledge of technologies appropriate to the assigned application or set of applications, business unit or region.
• Experience in the administration and maintenance of infrastructure, software, systems, etc.
• Experience with Red Prairie, RF/RDTs, UNIX, proprietary WMS.
• Wi‑Fi experience / RF systems and equipment experience.

• English (reading, writing, verbal).
• Interpersonal communication and language skills (listening, speaking, reading, writing).
• Communication facilitation skills to all levels in the organization.
• Basic to intermediate skills needed.
• Business & financial acumen (analyzing financial information,…