Manager, IT Software Lifecycle & Vulnerability Remediation

Manager, IT Software Lifecycle & Vulnerability Remediation

Join the role at KPMG US
. KPMG provides audit, tax and advisory services to leading organizations, driving results for clients while fostering an inclusive, innovative culture. This hybrid position is part of the Digital Nexus Technology organization.

• Manage Agile squads in the end‑user computing estate, coaching contributors on proper methodologies to enhance burndown and velocity.
• Investigate, analyse, troubleshoot, resolve and report on operating system and application vulnerabilities to address end‑of‑support or end‑of‑life software, ensuring the stability and security of the desktop environment through automated, packaged solutions.
• Collaborate with application owners on planning and execution of upgrades, patches, replacements, decommissioning, including over‑the‑shoulder support for desktop systems when required.
• Create and maintain documentation, including operational procedures, knowledge articles, user reference guides, and project plans; perform system health checks and create test plans and cases for new applications and tool offerings, recommending and implementing enhancements where needed.
• Manage and enhance deployment schedules, act as point of escalation for Level 3 support and major incidents, working with partners and vendors to resolve complex technical issues.
• Work with business, engineering, operations and support teams to provide direction and support, streamline processes, gain efficiencies and enhance the overall user experience.
• Act with integrity, professionalism and personal responsibility to uphold KPMG’s respectful and courteous work environment.

• Minimum five years of recent experience leading Agile squads and managing second‑level or higher IT engineering or operations in a medium‑to‑large enterprise environment.
• Agile certifications are a plus.
• Strong knowledge of Jira, Windows 11, Mac OS, Linux, Hybrid Join, Co‑management, Intune Management, Entra, Active Directory, Group Policy, virtualization (Citrix, VMWare), Bitlocker, Office Suite (M365), browsers (Chrome, Edge, Firefox), SharePoint, Power
  
  BI, SQL, Visio, Power Shell, Service Now, MEM/MECM/SCCM.
• Solid understanding of software and vulnerability management concepts in a large enterprise.
• Exceptional customer‑service skills with the ability to work with onshore and offshore business units and interact with individuals at all levels.
• Strong verbal and written communication, problem‑solving, analytical and independent‑judgment skills; ability to positively influence, mentor and be a credible source of knowledge to less experienced team members.
• Must be authorized to work in the U.S. without the need for employment‑based visa sponsorship now or in the future; KPMG will not sponsor applicants for U.S. work‑visa status for this opportunity.

KPMG is an equal‑opportunity employer. We comply with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status or any other category protected by applicable law. No phone calls or agencies please.