ServiceNow - HR Service Delivery; HRSD Manager - Tech Consulting

Service Now – HR Service Delivery (HRSD) Manager – Tech Consulting – Open Location

Join EY as a Service Now – HR Service Delivery (HRSD) Manager in a technology consulting role available in any US location.

Location:

Anywhere in Country

At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help build a better working world.

As a Service Now Consulting Manager, you’ll lead Service Now Transformation teams in a rapidly growing area of the business. This client‑visible role offers opportunities to motivate and develop your team, build new client relationships, and grow your consulting and leadership skills.

• Lead workstream delivery and ensure effective management of processes and solutions.
• Track deliverable completion and project status, ensuring alignment with performance objectives.
• Actively participate in client working sessions, leading work streams from planning through execution and closure.

• Act as an engagement or workstream lead across all aspects of a Service Now HRSD project and solution delivery including design, configuration/development, testing and deployment phases.
• Ability to manage and mentor a multi‑disciplinary team of 5‑10+ resources including offshore resources (e.g., consultants, developers, and testers).
• Ability to build and foster client relationships and demonstrate the value of EY services.
• Excellent business acumen with the ability to make fact‑based decisions and resolve conflicts.
• Provide guidance and industry‑leading practice expertise for Service Now HRSD process implementations.
• Analyze a company’s people, process, and technology capabilities, provide leading practice recommendations and contribute insights to strategic roadmaps.
• Lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources.
• Experience in waterfall and agile delivery models – including supporting management activities such as planning, status reporting, budgets and risk and issue logs.
• Support pre‑sales efforts including creating proposals and estimates.
• Create high‑quality deliverables and project artifacts.

• A bachelor’s degree, preferably in Computer Science, Information Systems Management, Engineering or a related discipline.
• 4‑6 years of relevant Service Now HRSD project experience.
• Service Now Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
• Minimum of one of the following Service Now certifications:
  • Service Now Certified Implementation Specialist – HR Service Delivery
• 5+ years of Big‑4 or equivalent consulting experience.
• Excellent soft skills – executive communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability, and organization.
• Experience leading teams and supervising others.
• Driver’s license valid in the U.S.
• Ability to travel to meet client needs.

• Service Now Certified Master Architect (CMA) or Certified Technical Architect (CTA).
• Performance analytics and reporting experience – certifications are a plus.
• Employee Center and Workplace Service Delivery experience – certifications are a plus.
• Experience in Service Now’s AI solutions (Now Assist, Agentic, AI Control Tower).

We seek individuals who are not only technically proficient but also possess the qualities of a leader. Top performers are proactive, adaptable, and committed to continuous improvement. They thrive in collaborative environments and are passionate about delivering exceptional results for clients.

• Comprehensive compensation and benefits package. Base salary ranges: U.S. $142,600–$261,500 (overall). New York City, Washington State and California ranges: $171,200–$297,200. Additional benefits include medical, dental, pension, 401(k), and paid time off.
• Hybrid work model: most client‑serving roles work together in person 40‑60% of the time.
• Flexible vacation policy: you decide how much vacation time you need based on…