Human Resources Manager-Healthcare

Overview

As a leading Residential Treatment Center in the Greater Richmond area, Hallmark Youthcare treats adolescents with emotional issues triggered by trauma. Treatment is provided in a warm and friendly environment by a group of well‑trained, highly motivated staff that takes pride in delivering quality care.

Human Resources Manager – Plan, organize and direct the activities of facility staff. Duties include employee relations, employee engagement, recruitment and selection, staffing matrix and flex‑plan, classification and compensation, employee benefits, and organizational development training.

Work involves the application of professional knowledge and judgment to a variety of technical personnel and managerial problems and issues. Development of an employee‑oriented culture that emphasizes continuous improvement, teamwork and high‑performance.

Education: Bachelor's Degree in Human Resources Management, Business, or Behavioral Healthcare. Master’s Degree preferred.

Experience: Minimum of 5 years in Human Resources, including significant management experience with thorough knowledge of all areas directed within the Department. SHRM or PHR certification preferred.

Salary: $60,000 – $65,000 annually

• Maintain personnel transaction records such as hires, promotions, transfers, performance reviews, terminations, certifications, background checks, reference checks, performance evaluations, job descriptions, and documentation.
• Oversee and supervise staff development, internal training, employee orientation program, and staff development records—including updated training certificates and required training hours.
• Explain Human Resources department programs, policies, and activities.
• Negotiate and resolve sensitive and controversial issues, participating in the performance management program as needed.
• Conduct internal investigations and resolve disputes.
• Attend or provide representation of the Facility at personnel‑related hearings and investigations.
• Oversee the Facility drug testing program: pre‑employment, post‑accident, and for‑cause screenings.
• Oversee employee benefit program responsibilities by directing the administration of group health, dental, short‑term/long‑term disability, life insurance, COBRA, and FMLA plans.
• Oversee the Facility’s workers’ compensation program, serving as liaison between employee, medical provider, and insurance company for any claims.
• Analyze existing benefit policies and prevailing practices to establish competitive benefits programs.
• Plan modifications of existing benefits programs and recommend changes to Administration.
• Negotiate with insurance companies, brokers, or agencies regarding premiums, terms, conditions, renewals, and contract modifications.
• Conduct wage surveys within labor markets to determine competitive wage rates. Analyze wage and salary reports to determine competitive compensation plans.
• Attend and participate in professional group meetings; stay abreast of new trends and innovations in the field of Human Resource management.
• Demonstrate understanding of and ability to implement the Sanctuary Model and its trauma‑informed approach to services for residents and their families, including the seven commitments and tools of the model such as Red Flag meetings, Treatment Team Meetings, the SELF paradigm, safety plans, and community meetings. Attend community meetings monthly.
• Maintain strict confidentiality and privacy of residents’ and employees’ personally identifiable health and personnel information in accordance with HIPAA privacy rules and facility policies.
• Meet mandatory staff development requirements per the standards of all regulatory and accrediting agencies.

• Bachelor's degree in Human Resources Management or Master’s (preferred).
• Human Resources Certification (preferred).
• Minimum of five (5) years’ experience in Human Resources, including significant management experience with thorough knowledge of all areas directed within the Department.
• Ability to prepare and analyze comprehensive reports and carry out assigned projects to their completion.
• Knowledge of Microsoft Office software and standard office equipment use.
• Knowledge of residential facility programs/plans and basic knowledge of position responsibilities.
• Knowledge of English language, ability to speak, comprehend, and read English clearly; excellent grammar, spelling, and proofreading skills.
• Ability to establish and maintain effective working relationships.
• Exceptional organizational skills and attention to detail; can employ them in management and maintenance of personnel records.
• Must be able to rotate an Administrator On‑Call.

Other duties may be performed as necessary.