Principal HR Coordinator - Payroll

* Assist with daily payroll processing tasks including, but not limited to, new hire data entry, W4 entry, processing of over payments, terminations, retroactive payments, payroll adjustments, reconciliations, and stop payments.
* Learn to perform and explain gross-to-net payroll calculations to associates.
* Support the preparation and formatting of files for integration into the payroll system.
* Assist with the reconciliation of payroll, benefit, and deduction transactions.
* Review payroll system output for errors and support the correction process.
* Collaborate with other HR partners to resolve errors and maintain accurate information in the payroll system.
* Provide support to Tier I contact center representatives by handling and following up on inquiries related to pay and benefits, offering guidance and detailed knowledge about the end-to-end payroll process.
* Contribute to regularly scheduled and ad-hoc audits of payroll data to ensure compliance with established standards.
* Assist with year-end W2 reporting and preparation.
* Perform other duties as assigned.
* Maintain regular attendance; overtime may be required based on business needs.
* Demonstrate strong customer service skills, attention to detail, and sound decision-making abilities.
* Possess excellent written and verbal communication skills.
* High School Diploma, GED, or equivalent, or military experience.
* Minimum of 2 years of experience in customer service.
* Minimum of 1 year of experience with Google Suite (e.g., Gmail, Docs, Sheets).
* Demonstrated examples of critical thinking and problem solving
* Associate degree
* Professional Payroll certification (FPC or CPP).
* At least 1 year of experience in accounting, payroll, benefits, or a combination thereof.
* 1 year experience with Microsoft Excel
* Experience with the Workday HR System.
* Experience with case management systems.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
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