Bilingual Manager, HR Shared Services Payroll

Position: (Bilingual) Manager, HR Shared Services Payroll
* Excellent organizational skills with the ability to handle multiple tasks simultaneously, while also delivering timely, error-free work
* People leadership and performance management
* Sound administrative and management skills in the areas of policy interpretation, procedures, and people
* Ability to effectively manage communications to the team and to senior management
* Ability to generate analytic results and operate independently to develop recommendations with very little guidance
* The ability to maintain the highest level of confidentiality and use independent judgment and integrity
* Oversight of significant BAU for third - party vendor performance to ensure that processes operate in compliance with payroll regulations / regulatory requirements , are well managed
* Recognize opportunities and recommend process improvements to increase efficiency and ensure quality
* Performance management  and leadership of a dedicated team of payroll professionals
* Oversee end to end payroll processing for employees in Canada and Mexico, ensuring accuracy, timeliness and compliance with all local regulations
* Ensure the payroll teams meet established goals to perform  timely case management, execution of payments, payment research and reconciliations, and ensure International payroll compliance
* Work closely with technical departments to implement process improvements, test system changes, and lead special projects within the payroll department
* Identify and investigate discrepancies or anomalies in payroll data and implement corrective actions.
* Implement and continuously maintain an active cross training program between International payroll teams
* Provide clear direction,  coaching and feedback to direct reports to help them develop professionally and enable their growth
* Monitor KPIs and OKRs to ensure organizational goals are met and take corrective action when necessary to mitigate undesired impacts
* Foster a high performance culture that emphasizes accountability, quality and continuous improvement
* Ensure compliance with all federal, provincial and local and tax laws in Canada and Mexico
* Manage relationships with external vendors, ensuring service quality and cost efficiency
* Ensure optimal use of payroll technology and automation tools to enhance accuracy and efficiency
* Keep abreast of changes in legislation and proactively update payroll processes as needed
* Oversee payroll audits and reconciliations to ensure accuracy and compliance
* At least 6 year of experience in Human Resources
* At least 6 years of experience in operations management or previous garnishments, tax, and/or payroll
* At least 5 years of Hands-on experience with payroll software
* High School Diploma, GED or equivalent certification
* Fluent in Spanish
* At least 5 years of experience in People Leadership
* At least 5 years of proven abilities to lead a payroll team and work cross-functionally with HR, Finance, and IT to ensure smooth operations while deploying service excellence
* Fluent in Spanish and English
* Bachelor’s Degree or Military Experience
* ADP Global View experience
* 7 years of experience in People leadership
* Experience processing payroll in Mexico and Canada
* 5 years of Hands-on experience with payroll software
* 7 years of experience in Human Resources
* 7 years of experience in garnishments, tax, and/or payroll, with a focus on international payroll processes
* 7 years of Risk Management, Human Resources or Operational Management experience
* Proficient in Google Suite Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
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