Bilingual Manager, HR Shared Services Payroll

Desired Strengths

• Excellent organizational skills with the ability to handle multiple tasks simultaneously, while also delivering timely, error‑free work
• People leadership and performance management
• Sound administrative and management skills in the areas of policy interpretation, procedures, and people
• Ability to effectively manage communications to the team and to senior management
• Ability to generate analytic results and operate independently to develop recommendations with very little guidance
• Maintain the highest level of confidentiality and use independent judgment and integrity

• Oversight of significant BAU for third‑party vendor performance to ensure compliance with payroll regulations and other requirements
• Identify opportunities and recommend process improvements to increase efficiency and quality
• Performance management and leadership of a dedicated payroll team
• Oversee end‑to‑end payroll processing for employees in Canada and Mexico, ensuring accuracy, timeliness and compliance with all local regulations
• Ensure payroll teams meet established goals for case management, execution of payments, research and reconciliations, ensuring International payroll compliance
• Work closely with technical departments to implement process improvements, test system changes and lead special projects
• Identify and investigate discrepancies or anomalies in payroll data and implement corrective actions
• Maintain an active cross‑training program between International payroll teams
• Provide clear direction, coaching and feedback to direct reports to facilitate professional growth
• Monitor KPIs and OKRs to ensure organizational goals are met and take corrective action when necessary
• Foster a high performance culture that emphasizes accountability, quality and continuous improvement
• Ensure compliance with all federal, provincial, local and tax laws in Canada and Mexico
• Manage relationships with external vendors, ensuring service quality and cost efficiency
• Optimize use of payroll technology and automation tools to enhance accuracy and efficiency
• Keep abreast of legislative changes and proactively update payroll processes as needed
• Oversee payroll audits and reconciliations to ensure accuracy and compliance

Successful candidates will need to complete a Language Assessment.

• At least 6 years of experience in Human Resources
• At least 6 years of experience in operations management or previous garnishments, tax, and/or payroll
• At least 5 years of hands‑on experience with payroll software
• High School Diploma, GED or equivalent certification
• Fluent in Spanish and English
• At least 5 years of experience in People Leadership
• Proven ability to lead a payroll team and work cross‑functionally with HR, Finance and IT to ensure smooth operations while deploying service excellence

• Bachelor’s Degree or Military Experience
• ADP Global View experience
• 7 years of experience in People leadership
• Experience processing payroll in Mexico and Canada
• 5 years of hands‑on experience with payroll software
• 7 years of experience in Human Resources
• 7 years of experience in garnishments, tax, and/or payroll with a focus on international payroll processes
• 7 years of Risk Management, Human Resources or Operational Management experience
• Proficient in Google Suite

Capital One offers a comprehensive, competitive and inclusive set of health, financial and other benefits that support your total well‑being. The minimum and maximum full‑time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations and refers to the amount Capital One is willing to pay at the time of this posting.

Plano, TX: $115,200 – $131,500 for HR Specialist Richmond, VA: $115,200 – $131,500 for HR Specialist Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter. This role is also eligible to earn…