Room Care Technician

Job Description

To ensure a safe, efficient, well-maintained hotel environment while providing maintenance services to guests in a courteous, professional and engaging manner.

• Performs CARE (Clean and repair everything) in 2-3 guest rooms per day.
• Assist hotel guests with any guest room maintenance issues (plumbing, lighting, electrical, painting, etc)
• Perform preventative maintenance responsibilities on all guest rooms as assigned
• Work as a team to keep the back of house areas and equipment in safe, good working order.
• Clean all work areas after completing job.
• Completion of all assigned work orders and daily tasks.
• Receive direction for house calls via radio.
• Have a thorough understanding of Omni fire alarm procedures and other emergencies.
• Have a thorough understanding of Omni Hotel rules and regulations.
• Have a thorough understanding of OSHA rules and regulations.
• Be familiar with all hotel amenities and hotel facilities
• To be familiar with the inter-relationship between the different departments (to include PBX, Guest Services, Housekeeping, F&B outlets, Banquets, Sales, Engineering and Purchasing)
• Maintain 4 - Star/4 - Diamond Standards of guest service
• Aid guests in locating other areas of the hotel (walk them to destination if possible)
• Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions; complete safety training and certifications.
• Follow all company policies and procedures; ensure clean uniform and professional personal appearance; maintain confidentiality of proprietary information; protect company assets.
• Effectively operate computer, two way radio, power and hand tools required to complete responsibilities.
• Deliver personalized, memorable guest experiences by utilizing the Power of One
• Perform other duties | special projects as assigned by Engineering Management

• Excellent customer service and problem solving skills
• Able to assess a room and create a finished look for our guests.
• Must possess painting, basic plumbing, basic electrical, minor carpentry, lighting and computer skills.
• Maintain a professional business appearance, attitude, and performance
• Prior building maintenance experience and/or relevant technical training
• Walk, stand, climb, bend, reach over-head, squat and kneel for long periods at a time, as the position requires constant motion. Crawling for short periods of time.
• Move, lift, carry and push items weighing up to 50-100lbs without assistance. Candidates must be able to utilize step stools and ladders effectively.

The Omni Richmond Hotel is located in the heart of Richmond, Virginia, and offers a unique and special destination for guests. Our hotel is known for refined Southern hospitality in an elegant and relaxing setting.