General Manager- Hampton Inn & Homewood Suites Richmond

Overview

Who are we looking for? Are you someone who values teamwork, takes ownership of your role, and is passionate about serving our guests with warmth and hospitality? Shamin Hotels invites you to join our team! Whether you're greeting guests with a friendly smile, assisting them with their needs, or going the extra mile to ensure their stay is nothing short of perfect, your dedication to service excellence will shine through in everything you do.

We are seeking candidates with a wide variety of knowledge, skills, and experiences to contribute to our continued success. Whether you're a seasoned professional or just starting your career, we have opportunities for you to grow and excel with us!

Join Our Team and Passionately Serve Our Guests! At Shamin Hotels, we re not just in the hospitality business; we re in the business of creating unforgettable experiences for our guests. As a family-owned and operated company based in Central Virginia, we take pride in providing exceptional service and fostering a welcoming atmosphere for travelers from near and far. If you re someone who thrives on positive interactions and is passionate about making every guest feel valued and appreciated, we want you on our team!

For years, we ve been dedicated to providing exceptional service to our guests while nurturing the talents and ambitions of our team members. If you re looking for a company where you can build a career, not just a job, Shamin Hotels is the place for you!

• Amazing Benefits! In addition to competitive pay, we offer a range of benefits for full-time associates, including health, dental, vision, accident and short and long term disability insurance, pet insurance, gym membership discounts, Paid time off, Paid holidays, Shamin Perk discounts on tickets, rental cars and attractions, footwear discounts, 401K plan with company match, employee discounts at our branded hotels and more!
• Endless Opportunities! With over 70 hotels in our portfolio and plans for further expansion, there are endless opportunities for growth and advancement at Shamin Hotels. Whether you re interested in front-line operations, corporate management, or hotel development, we have opportunities for you to shine.
• Advancement! We re proud of our track record of promoting from within. At Shamin Hotels, we re committed to nurturing talent and providing opportunities for our employees to thrive. Join us and be part of a company where your potential is limited only by your ambition. We look forward to welcoming you to the Shamin Hotels family!

If you are passionate about hospitality and ready to embark on a rewarding career with Shamin Hotels, we want to hear from you! Please apply here:

As a Hotel General Manager, your responsibilities encompass overseeing all aspects of the hotel s operations to ensure smooth functioning, excellent guest experience, and profitability.

• Provide strong leadership to the hotel staff, including department heads, to ensure alignment with the hotel s goals and objectives.
• Supervise and manage all hotel personnel, including hiring, training, scheduling, evaluating, and disciplining as necessary.
• Foster a positive work environment that encourages teamwork, collaboration, and high morale among staff members.

• Oversee day-to-day operations of the hotel, including front desk, housekeeping, food and beverage, maintenance, and other departments.
• Develop and implement operational policies and procedures to ensure efficient and effective hotel management.
• Monitor and analyze hotel performance metrics, such as occupancy rates, revenue per available room (RevPAR), and guest satisfaction scores, and take corrective actions as needed.

• Ensure exceptional guest service by setting and maintaining high standards for customer service and hospitality throughout the hotel.
• Address guest complaints and concerns promptly and effectively to ensure guest satisfaction and retention.
• Implement strategies to enhance the overall guest experience and exceed guest expectations.

• Develop and manage the hotel s annual budget, including revenue forecasting, expense management, and profit optimization.
• Monitor financial performance against budget and implement cost-control measures as necessary.
• Identify opportunities for revenue growth and implement strategies to maximize profitability.

• Collaborate with the sales and marketing team to develop and implement strategies to attract and retain guests, increase occupancy, and drive revenue.
• Maintain strong relationships with corporate clients, travel agencies, and other key stakeholders to drive business and promote the hotel s brand.

• Ensure compliance with all applicable laws, regulations, and industry standards, including health and safety regulations, labor laws, and licensing requirements.
• Conduct regular…