Butler Assistant

We are seeking to recruit Trainee Butlers to join the growing team orting to the Head Butler, the successful candidate will contribute to delivering a highly personalised, discreet, and refined guest experience throughout the entire guest journey.

This role is suited to service-oriented individuals with strong guest relations skills, a high level of professionalism, and a genuine willingness to learn and develop within a luxury hospitality environment.

• Greet and welcome guests in a warm, professional, and engaging manner in line with operational standards.
• Respond promptly, courteously, and efficiently to guest inquiries, requests, and concerns, ensuring timely resolution and follow-up.
• Deliver a personalised service experience, anticipating guest needs and preferences throughout the stay.
• Assist during guest arrivals and departures, including offering welcome refreshments and handling guest luggage.
• Prepare guest room arrangements and amenities prior to arrivals, ensuring rooms meet established presentation and quality standards.
• Ensure in-house guest rooms are appropriately serviced during the morning and turn-down shifts in coordination with Housekeeping.
• Monitor minibar setup and ensure items are replenished, refreshed, and presented according to established standards.
• Organise and monitor inventory levels, reporting low stock, expiry dates, or quality concerns to the Head Butler or Butler Supervisor.
• Assist with in-room dining service, including setup and service for private lunches, dinners, and canapé events.
• Prepare and organise all necessary equipment and items for guest excursions and off-property activities.
• Maintain up-to-date knowledge of the hotel’s dining outlets, menus, and service offerings.
• Maintain accurate awareness of guest food preferences, dietary requirements, and allergies, ensuring these are communicated appropriately.
• Maintain detailed knowledge of guest preferences and special requests.
• Communicate clearly with guests regarding daily schedules, preferred service times, and room servicing arrangements.
• Collaborate closely with all departments to ensure seamless operations and a consistent, high-quality guest experience.
• Uphold strict standards of guest confidentiality and handle sensitive information with discretion and professionalism.
• Carries out other job-related duties as assigned in support of hotel operations.
• Competitive salary package
  * Monthly service charge payment, paid over and above the basic salary
  * Private health insurance
  * Healthy Minds Work programme in collaboration with the Richmond Foundation, offering free emotional support and therapy sessions.
  * Free meals provided during shifts.
  * State-of-the-art employee quarters for your comfort, featuring showers, changing rooms, lockers, a kitchen and lounging area.
  * Free transport home after late-night shifts
  * Sponsorship of work permit costs.
  * High-quality training and development programmes to enhance your skills.
• Previous experience in a hospitality role, preferably within a luxury or high-end establishment.
• A valid Food Handling Certificate is considered an asset.
• Excellent verbal communication skills in the English language. Knowledge of additional languages is considered an asset.
• Strong organisational skills with the ability to prioritise and manage multiple tasks simultaneously.
• Exceptional attention to detail.
• Maintains a positive attitude and the ability to remain composed in different situations.
• Demonstrated ability to work both independently and collaboratively within a team.
• Impeccable personal presentation and grooming standards.
• Strong commitment to delivering consistently high levels of guest service.