Associate Director, CNS Patient Access Operations

Overview

Position Summary

We are seeking a dynamic and experienced Associate Director to lead operations for the relevant therapeutic area Patient Access team, focusing on enhancing patient experience and optimizing support programs. This role will support strategic initiatives, manage across cross-functional teams, and ensure the delivery of innovative patient-centric solutions. This role reports to the Senior Director, Patient Access and serves as the primary day-to-day operational lead for Patient Access programs.

The position will work in close partnership with the Director, Market Access Operations, and the Director, Field Reimbursement to ensure seamless execution of access strategies. The individual will act as a key operational advisor and collaborator to drive program excellence.

• The position provides operational and tactical support for the relevant therapeutic area Patient Access team and leads projects collaborating with various cross-functional partners to ensure timely implementation and execution of process and operational enhancements to enable the relevant therapeutic area Patient Access teams.
• Oversee the development and distribution of patient support program materials across various channels inclusive of collaborating to develop training resources
• Lead cross-functional efforts to align patient services with broader company objectives
• Drive process improvements and efficiencies in program architecture
• Assist in the planning and execution of team events and meetings
• Stay updated on reimbursement landscapes and disease states to ensure relevant resources and materials are available for the teams
• Partner closely with the Director, Market Access Operations to drive efficiency, standardization, and scalability across all Access functions
• Serve as the functional CRM lead, ensuring system integrity, reporting accuracy, and enhancements that enable effective field and internal operations.
• Support the business as additional point of contact for reporting for the relevant therapeutic area Brands within Patient Access, partnering with Business Analytics and the Patient Access leads to help pull through direction in development and maintenance of standardized dashboards, performance metrics, and insights that inform timely decision-making.
• Manage key operational processes including routing and tracking of Statements of Work (SOWs), budget tracking, territory alignments, and PRC (Promotional Review Committee) submissions.
• Ensure operational compliance to pharmaceutical industry regulations, HIPAA, and industry standards

• Bachelor's degree preferred
• 5+ years of cross-functional and operational leadership experience in life sciences or healthcare industry
• 3+ years of direct experience within patient services program operations
• Experience managing operational processes and driving service delivery strongly preferred
• Excellent analytical, operational, and strategic thinking skills
• Outstanding collaboration, stakeholder management, and communication abilities
• Proficiency in managing cross functional partners, aligning them with organizational strategy
• Deep understanding of patient services offerings
• Requires up to 25% travel

• Strategic thinking and business acumen
• Cross-functional collaboration and influence
• Innovation and continuous improvement mindset
• Strong project and change management skills
• Excellent verbal and written communication

Join our team to make a significant impact on patient lives while driving business growth and innovation in the pharmaceutical industry.

Competencies

Accountability for Results - Stay focused on key strategic objectives, be accountable for high standards of performance, and take an active role in leading change.

Strategic Thinking & Problem Solving - Make decisions considering the long-term impact to customers, patients, employees, and the business.

Patient & Customer Centricity - Maintain an ongoing focus on the needs of our customers and/or key stakeholders.

Impactful Communication - Communicate with logic, clarity, and respect. Influence at all levels to achieve the best results for Otsuka.

Respectful Collaboration - Seek and value others’…