Chief Operating Officer - Children's Hospital of Richmond

Overview

The Chief Operating Officer is responsible for the smooth and efficient operation of the Children's Hospital of Richmond at VCU (CHOR). The Chief Operating Officer reports directly to the CHOR President and works closely with CHOR leadership and VCU Health System's leadership teams in the strategic development and operational execution of clinical service delivery, medical education, research, and human capital strategies to position and sustain CHOR's key role as one of the nation's top ranked pediatric acute care children's hospitals and a pediatric level 1 trauma center.

This role collaborates effectively with senior leadership to consider and implement key plans that align with the hospital's and VCUHS' mission and vision.

• Establish a plan to address productivity, operational performance, staff retention and satisfaction across the key areas of the medical center.
• Establish trust as a leader in key initiatives and strategies to continually improve the quality and level of services provided.
• Create an environment that supports team member satisfaction and engagement, improved service and quality.
• Operationalize the hospital mission of patient care by providing clinical and administrative leadership.
• Collaborate with CHOR leadership to plan, implement and evaluate hospital goals, objectives and mission, emphasizing the interdisciplinary nature of patient care delivery. Assume a leadership role in the achievement of both short- and long-term goals.
• Advocate for and create an inclusive culture that embraces diversity and equity. Increase clinician and provider alignment and engagement.
• Assure standardized operational processes that are consistent with the health system.
• Optimize the utilization and availability of resources, including people, capital and knowledge to achieve the objectives of the organization while scaling and standardizing services.
• Provide input to staffing and resource planning in direct and indirect reporting departments as they affect operations of the facility.
• Assist in managing costs by continually seeking data, identifying opportunities and taking action to eliminate non-value costs in conjunction with the health system leadership.
• Ensure that revenue goals, cost objectives, and market share targets are achieved in assigned facility. Assist in planning of new services that generate additional sources of profitable revenue.
• Achieve budgetary goals established during budget approval process to include operational and service delivery goals; participate in preparation of budget projections providing adequate detail to support budget projections, monitor operational and salary reports for trends indicating when action is necessary to remain within budget projections, take effective action to address variances promptly, monitor annual budget and adequately explain and address budget variances.
• Demonstrate a commitment to the mission of VCUHS as evidenced by performing other duties as assigned and/or participating in special projects in order to support the mission and vision of VCUHS.

N/A

• Education Required:
  
  Bachelor's degree in Business;
  Public health, health services management, public administration, or related field.
• Education Preferred:
  Master's degree in Business;
  Public health, health services management, public administration, or related field.

• Years and Type of Experience
  
  Required:
  
  10 years of progressive leadership experience.
• Years and Type of Experience Preferred: 12 years of leadership experience, including 7+ years in leadership role with significant business impact in a major academic medical center or large teaching hospital.

Ability to be available as needed to staff on all shifts, locations, etc. Ability to build solid relationships with physicians, clinicians, staff and community. Familiarity with all related healthcare concepts, practices, policies and procedures. Working experience and knowledge of DNV, HIPAA, Joint Commission, AAAHC and other healthcare governing bodies. Demonstrate initiative, exercise good judgment and achieve results. Build collaborative, high performing teams characterized by hands‑on results orientation aligned with strategic plans and goals.

Excellent written, oral, interpersonal, and presentation skills. Interact effectively with senior management and board members and operate as an effective tactical and strategic thinker. Entrepreneurial team player who can multitask. Manage and lead large organizations through periods of rapid changes. Read, write and speak effectively in English. Influence change based on demands of business. Develop innovative approaches to deal with challenges.

Develop new and effective strategies through anticipating change in the market or through initiating new changes.

Periods of high stress and fluctuating workloads may occur. General office environment. Required to travel to off‑site…