Branch Coordinator - TELEWORK

ABOUT THE COMPANY

Apria Healthcare’s mission is to improve the quality of life for our patients  are a leader in home respiratory services and medical equipment.

The purpose of this position is to support the daily operations of multiple branch offices for high‑acuity respiratory and pediatric populations within the ABC‑Apria CRS division. The role supports telecommuting.

• Work with Sales, referrals, and patients to gather missing documentation to meet insurance guidelines.
• Answer customer phone calls, provide introductory information, troubleshoot common issues, collaborate with branch teams for resolution, and elevate queries when necessary.
• Perform processing duties, including creating intakes, reviewing ACIS screens, confirming delivery appointments, verifying insurance, obtaining equipment authorizations, completing tasks in processing tools, monitoring faxes, and performing data entry triage.
• Confirm post‑delivery work orders and perform data entry.
• Make outbound calls, send faxes, and text patients and referrals upon receipt of orders.
• Handle audit and documentation requests, assist with billing documentation retrieval.
• Collect credit card or billing information as needed.
• Assist patient scheduling for delivery and pickup of equipment.
• Carry out filing and faxing records on a routine basis.
• Instruct patients, complete paperwork, explain insurance and out‑of‑pocket expenses, and handle payments.
• Make outbound customer satisfaction calls to patients and referrals.
• Perform additional duties as required.

• N/A – does not supervise.
• Meets company minimum standard of Background Check.

• High school diploma or GED is required.
• At least two years of related experience in an office environment is preferred.

• Good organizational skills.
• Strong customer relations and problem‑solving skills.
• Strong phone skills.
• Strong interpersonal and teamwork skills.
• Ability to multitask effectively.
• Effective communication via phone and technology software.
• Knowledge of DOT/FDA regulations (preferred).
• Bilingual (reading, writing, verbal) (preferred).
• Previous interaction with the public in a service‑management industry (preferred).

• Microsoft Office programs.
• Basic printing, faxing, and scanning.
• English (reading, writing, verbal).

Work is performed remotely. Possible lifting of equipment up to 50 lbs. Must be able to travel by plane and automobile (if applicable). Reasonable accommodations may be made for individuals with disabilities.

• Medical, dental, and vision insurance available on first working day.
• 401(k) eligibility after one year of service.
• Employee stock purchase plan.
• Tuition reimbursement.

Owens & Minor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state, or local law.