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Patient Access Representative - Revenue Cycle

Job in Richmond, Henrico County, Virginia, 23214, USA
Listing for: VCU Health
Full Time position
Listed on 2026-02-05
Job specializations:
  • Healthcare
    Healthcare Administration
Job Description & How to Apply Below

Sign On Bonus

$1,000 Sign On Bonus for offers accepted by February 28, 2026. Terms and Conditions apply

Job Overview

The Patient Access Representative provides quality customer service to patients of all ages, families, visitors, medical staff, clinicians and co‑workers, ensuring courteous, quick and respectful treatment. This position establishes and maintains an environmental control plan, coordinates materials management for the department, assists in monitoring clinic activities and supervises clerical activities.

Core Responsibilities

Handles all business functions in an assigned area to include reception, scheduling and registering patients for appointments and/or procedures. Secures appropriate patient information; validates insurance eligibility; enters information into appropriate systems; collects co‑pay (if applicable); assists with financial counseling and financial clearance as necessary.

Experience – REQUIRED
  • Previous experience with computers, Microsoft Office software and navigating the Internet.
  • Previous experience keyboarding with the ability to type 40 words per minute.
Experience – PREFERRED
  • Work experience with medical insurance, HMO, managed care, electronic medical billing/order entry/registration systems, and appointment scheduling.
  • Previous work experience in a healthcare setting and knowledge of medical terminology.
Education – REQUIRED

High school graduate or GED.

Education – PREFERRED

Associate’s or Bachelor’s Degree in Accounting, Finance, Business Administration, Healthcare Administration or closely related field from an accredited program.

Additional

Position Requirements

May be required to work off‑shifts and/or weekend and holidays. Incumbents may be considered essential depending on departmental assignment.

Physical Requirements
  • Lifting less than 20 lbs.
  • Lifting 50-100 lbs.
  • Prolonged standing, prolonged sitting, frequent bending, walking (distance), climbing (steps, ladder, other), reaching (overhead, extensive, repetitive)
EEO Statement

EEO Employer/Disabled/Protected Veteran/41 CFR 60-1.4.

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