State Services Administrator

To be eligible for this position, you must reside in the same country where the job is located. This role is in office and will require 5 days per week in the Richmond, VA location.

Job Overview:
Under guidance, controls the report generation process and provides guidance and support to clients daily or as a specialist on specific products/services.

• Ensures the contract fulfillment to specifications of basic and routine reports for defined customers.
• Reviews client data requirements with the appropriate internal resources to ensure that basic product deliverables meet the customer's specifications, including timeliness and quality.
• Follows IQVIA data verification protocols.
• Researches, analyzes and responds to client inquiries that are routine in nature.
• Manages SharePoint site by providing access to and removing access from the site.
• Updates eRegMonitor content on the SharePoint site.
• Work closely with our Puerto Rico contact regarding client files, including saving files to our SharePoint site and providing access to clients for site.
• QC and format files for publication of eRegMonitor product.
• Organizes files in the Richmond office.
• Sends packages out for fellow team members.
• Receives mail and manages the mail log.
• Orders checks and maintains the check log.
• Works closely with internal and external clients on technical issues – helping to troubleshoot and to escalate as necessary.
• Manages access to MOVEit, Xen, SharePoint, and the Licensing Hub for both internal and external clients as applicable.
• Runs weekly metrics for the licensing team.
• Runs monthly/quarterly/year-end billing reports (PODS).
• Helps reconcile credit card charges and billing errors.

• Bachelor’s degree or equivalent experience required.
• Experience in an IQVIA role or pharmaceutical experience preferred.
• Excellent written and oral communication skills, strong organizational and attention to detail skills.
• Minimum of 2 years of professional experience, preferably in a similar role.
• Knowledge of the SharePoint sites and managing access.
• Proficient with technology to assist clients with troubleshooting.
• Strong interpersonal skills with ability to work closely with people at all levels of the organization.
• Demonstrated ability and desire to improve individual performance and advance the efficiency and effectiveness of the department.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at

IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law.

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law.

We appreciate your honesty and professionalism.

The potential base pay range for this role, when annualized, is $42,700.00 - $. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.