Senior Patient Flow Coordinator, Registered Nurse; RN - One Call Center - Rotating

$5,000 Sign On Bonus for offers accepted by February 28, 2026. Terms and Conditions apply

At VCU Health, we're driven by a mission to preserve & restore health for all Virginians through excellence in patient care, education, & research. We are currently seeking a skilled & proactive Senior Patient Flow Coordinator (RN) to join our team. This critical role ensures seamless coordination of patient placement, transfers, & admissions across the VCU Health System enterprise.

The Senior Patient Flow Coordinator provides leadership oversight and acts as a resource to the One Call Center staff. The Coordinator facilitates patient flow, coordinates activities and communication for the VCU Health System in relation to patient movement both into and throughout the facility. This position monitors compliance with policies and procedures governing patient placement, EMTALA regulations, and registration procedures. The Coordinator utilizes principles from high reliability organizations for positive outcomes.

The Coordinator assists, mentors, educates and supports co‑workers. It acts as a resource in the decision‑making process; assists with quality assurance, process improvement and other department projects necessary to the department's function; performs quality audits to identify opportunities for improvement; coaches and mentors staff; attends training, in‑services, and team meetings as required.

The Coordinator consistently anticipates and critically thinks through problems/potential issues and takes initiative to resolve them with minimal direction. The Coordinator escalates concerns and communicates appropriately with Management as outlined in departmental policies/procedures. This role assists the manager with development, analyses and implementation of staff training, process improvement and scheduling.

• Current RN licensure in Virginia or eligible or compact state

• Current RN licensure in Virginia
• AHA BLS HCP Certification or equivalent

• Minimum of five (5) years clinical experience in an acute care setting
• Minimum of two (2) years nursing management experience

• Nurse Manager or supervisory experience
• Academic Health Care Experience
• Clinical triage experience

• Master's Degree in Nursing or a related field or within one semester of completion.
• If the Master’s Degree is not in Nursing, then it is required to have a Baccalaureate Degree in Nursing from an accredited School of Nursing.

• Master’s Degree in Nursing or other related field from an accredited program

• Provides daily direction and communication to employees so that incoming calls are answered in a timely, efficient and knowledgeable manner.
• Uses critical thinking skills to resolve barriers to patient flow independently and if unable to do so, escalates appropriately.
• Uses appropriate judgment in upward communication regarding department or employee concerns.
• Adheres to VCUHS policies and procedures and established departmental practice guidelines.
• Able to take accountability for decision making, communication, and daily/shift outcomes of the One Call Center.
• Providing real time computer documentation as needed and directed by departmental policies/procedures.

• Organizes work and delegates as appropriate, supervises others (RN's, One Call Center Agents, EVS bed board representative, Patient transport representative, Dispatch, etc.) in prioritizing, assigning and carrying out assignments.
• Facilitates communication between both internal and external customers and the One Call Center staff.
• Assures that scheduling is adequate and equitable to meet the needs on the One Call Center.

• The Senior Patient Flow Coordinator must be available to work all shifts.
• Individual shift rotation and schedules will be established with your specific Nurse Manager/Practice Manager.
• Schedules, including requirements of shift rotations and hours of work may be adjusted with 72 hour notice as necessary to meet staffing requirements or as is in the best interest of the work department.

• Physical Lifting 20-50 lbs.
• Activities:
  
  Prolonged standing, Prolonged sitting, Walking (distance), Reaching (overhead, extensive, repetitive), Repetitive motion
• Mental/Sensory:
  Strong recall, Reasoning, Problem solving, Hearing, Speak clearly, Write legibly, Reading, Logical thinking
• Emotional:
  Fast pace environment, Steady pace, Able to handle multiple priorities, Frequent and intense customer interactions, Noisy environment, Able to adapt to frequent change

EEO Employer/Disabled/Protected Veteran/41 CFR 60‑1.4.